Job Description

Job Title: Operations Manager

Location:

The Clinic@78, Bournemouth

Job Type:

Full-Time, Permanent

Salary:

36,000 - 48,000 per annum (Dependent on Experience) + Performance Related Bonus

Benefits:

Company pension, Employee discount

Working hours:

Monday to Friday

Education:

Bachelor's degree (essential)

Experience:

Minimum 3 years management experience (essential)

About The Clinic@78

The Clinic@78 is an innovative and inspirational private medical practice in Bournemouth, offering a wide breadth of healthcare services under one roof. These include Private GP consultations, Hospital Specialist services, Diagnostic Testing, and Minor Operations - all delivered with exceptional care and a single point of administrative contact. Our ethos of compassion and continuity extends to patients and staff alike, fostering a supportive, collaborative and high-performance environment.

About the Role

We are seeking a dynamic, highly motivated and conscientious

Operations Manager

to lead the day-to-day operations of our . This is a pivotal role within the organisation, responsible for ensuring the smooth, efficient, and compliant functioning of all non-clinical aspects of the business. The successful candidate will demonstrate proven leadership ability, strong organisational skills, and excellent communication, with a background in healthcare or clinic operations being highly desirable but not essential. We welcome applicants from other industries with transferrable skills and experience.

Key Responsibilities

1. Staff Management

Lead recruitment, onboarding, and training of all non-clinical staff. Conduct regular appraisals, performance reviews, and staff meetings. Manage staff rota, leave requests, and cover arrangements. Oversee payroll and timesheet processing. Foster a positive and professional team culture.
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2. Medical and GP Coordination

Ensure consistent GP cover and manage forward availability schedules. Liaise with doctors regarding clinical supplies, paperwork, and administrative support. Coordinate logistics and communication between medical and administrative teams.

3. Operational Oversight

Oversee the clinic's daily operations including opening and closing procedures. Ensure completion of all scheduled checks (daily, weekly, monthly). Define and delegate responsibilities across , regular team briefings and updates

4. Patient Experience & Administration

Manage front-of-house processes including bookings, payments, check-in/out and patient queries. Oversee accurate invoicing for insurance and private billing. Ensure all patient documentation (registration forms, questionnaires, letters) is managed efficiently . Maintain a welcoming and professional waiting room environment. Monitor follow-up processes for both clinical and business-related matters.
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5. Compliance & Quality Assurance

Ensure regulatory compliance across staffing, equipment, and premises. Maintain up-to-date policies, procedures, and documentation in line with current standards. Coordinate audits, feedback mechanisms, and quality assurance initiatives. Ensure equipment maintenance and H&S obligations are fulfilled.

6. Business Development & Marketing

Support the Directors with business planning and development opportunities. Assist with local marketing initiatives, events, and networking. Promote specific services and campaigns Monitor patient feedback and market trends to identify growth opportunities.

7. Finance & IT

Support financial planning, budgeting, and purchasing in coordination with senior management. Liaise with IT support to ensure systems run smoothly and data security is maintained.

Candidate Profile

Person Speciation

Essential:

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Minimum 3 years in a management role, ideally within a healthcare or clinical setting. Excellent leadership, planning and interpersonal skills. Strong problem-solving ability and attention to detail. High integrity, discretion, and emotional intelligence.
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Desirable:

Background in healthcare management. We welcome applicants from other industries with transferrable skills and experience.

Familiarity with CQC compliance or other comparable regulatory frameworks.
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Additional Information

Applicants must be able to reliably commute or be willing to relocate to Bournemouth.

This is an exciting opportunity for a dedicated individual to make a real impact in a growing and forward-thinking private healthcare environment.

Job Type: Full-time

Pay: 36,000.00-48,000.00 per year

Additional pay:

Performance bonus
Benefits:

Employee discount
Schedule:

Monday to Friday
Application question(s):

Are you located within 30 miles of Bournemouth?
Education:

Bachelor's (required)
Experience:

Management: 3 years (required)
Location:

Bournemouth BH4 9DZ (preferred)
Work Location: In person

Application deadline: 25/07/2025
Expected start date: 01/08/2025