Job Description

Job Reference :
60173
Operations Manager - Travel Sector
Are you an experienced travel operations professional with a passion for logistics, team leadership, and delivering exceptional customer experiences? We are recruiting an Operations Manager role within the educational travel sector, offering a fantastic opportunity to lead overseas delivery and transport logistics for school trips. This is a full-time, hybrid position based in Brighton, with occasional overseas travel required. If you thrive in a fast-paced environment and enjoy working collaboratively to improve processes and service delivery, this could be the perfect next step in your career. Salary of up to 37k depending on experience.
Operations Manager - Role & Responsibilities:

• Lead the Transport Team to quote, book, and administer flights and ground transport at competitive rates
• Oversee forecasting of transport spend and future pricing for planning purposes
• Provide regular updates to internal teams and assist Customer Service with transport-related queries or claims
• Ensure all transport providers meet compliance standards, including health & safety audits and contracts.
• Continuously improve team processes and deliver training on systems and workflows
• Manage logistics, recruitment, and training of overseas staff, including Guides and Tour Reps
• Ensure operational paperwork is prepared and distributed to overseas representatives.
• Support the overseas operation and support the Duty Office with escalations, managing rotas effectively
• Identify and implement operational efficiencies to enhance delivery and team performance

Operations Manager - Skills & Experience Required:

• Proven experience in travel / transport operations, ideally within group travel
• Familiarity with Amadeus or other GDS preferred
• Strong supplier relationship management and contract negotiation skills
• Excellent organisational skills with the ability to manage multiple priorities
• Confident communicator, both written and verbal
• Comfortable leading a team and collaborating across departments
• Calm under pressure and adaptable to changing situations
• Practical, solutions-focused mindset
• Willingness to travel overseas during peak periods
• Clean driving licence and ability to drive abroad
• DBS clearance required (or willingness to obtain)

Operations Manager - Additional Information:

• Hybrid working - minimum 3 days/week in office after initial induction period
• 33,000 - 37,000 per annum (depending on experience)
• 20 days + bank holidays + birthday off

Please apply for the position of Operations Manager online or email your cv to lisa@candm.co.uk

Skills Required