Job Description

Please do not apply using Indeed application process and apply using instructions below.

Position:

Operations Manager

Organisation:

Bristol Community Sauna CIC (Company No: 15446145).

Responsible to:

Co-Directors of Bristol Community Sauna CIC

Hours:

Part time - 15 hours/week

Salary:

35,000 FTE (pro rata 13,125 per year)

Contract:

Permanent, PAYE

Holiday:

28 days pro-rated

Probation period:

3 months

Benefits

Free sauna membership and one free session per week Workplace pension with employer contributions

Location:

St Anne's House, St Annes, Bristol, BS4 4AB. The role requires time onsite and some contact time during opening hours.

Start date:

January 2026 (subject to notice periods)

Deadline for applications:

5pm, Friday 7th November 2025.

Interviews:

Friday 21st November 2025 at St. Anne's House.

About us

Bristol Community Sauna is a community-led, all-electric sauna and cold baths set within the urban green space behind the St Anne's House community hub.

We're a year into opening, with operations now stable, and we are now recruiting a Community Manager to expand equitable access to our sauna through the development of actively inclusive programmes and partnerships that reach people who are currently excluded or underrepresented in wellness spaces.

About the Role

Our Operations Managers keep the site running safely and efficiently every day. You'll lead our team of Sauna Hosts, manage the site and equipment, and continuously improve our operational systems so members and staff have a safe, warm, and welcoming experience. You'll be hands-on and strategic, solving immediate problems while building systems that help us grow sustainably, and in response to the needs of our community.

This is a job share role between two people, each working 15 hours per week. You'll work closely with your job share partner to ensure seamless operations coverage. Both Operations Managers will work collaboratively on strategic decisions while dividing day-to-day responsibilities in a way that suits your respective schedules and strengths.

Team Structure

We currently have two interim Sauna Managers who will work with the successful candidates on a smooth handover.

You will be leading our current team of 10 Sauna Hosts.

Who You Are

Our ideal candidates have experience in operational management, are highly organised, and have excellent problem-solving skills. You're practical and hands-on, comfortable managing both people and facilities. You're proactive and reliable, able to stay calm under pressure and make good decisions quickly when issues arise.

You're motivated by our mission and care about the sauna community and culture that we are creating. You understand that operations excellence creates the foundation for a thriving community space, and you're committed to creating a safe, inclusive, and welcoming environment for all.

Key Responsibilities

Primary focus areas

Operational Management

Oversee day-to-day site operations and ensure a smooth customer experience during opening hours Ensure staff are complying with our processes, procedures, and guidelines Manage TeamUp (our booking/CRM system) operational settings and workflows; ensure data integrity and GDPR-compliant use Ensure supplies and merchandise are ordered and managed to budget Implement continuous improvement based on staff shift reports and member feedback
Health, Safety & Compliance

Maintain risk assessments; ensure compliance with health and safety and our insurance requirements, water hygiene, electrical safety, and incident reporting Lead on safeguarding practice on site; ensure hosts are briefed and confident in our processes Keep logs, audits, and maintenance records accurate and accessible Conduct regular safety checks and respond promptly to any concerns
Facilities & Maintenance

Schedule and supervise planned and preventive maintenance; triage reactive issues Liaise with tradespeople and suppliers (plumbers, electricians, etc.) to resolve issues promptly Identify and deliver site and operational improvements to enhance safety, experience, and efficiency Build proactive relationships as part of the St Anne's House community hub
People & Rota Management

Line-manage Sauna Hosts: recruit, induct, train, conduct one-to-one meetings, and provide coaching Manage rota and cover arrangements; track hours for payroll Uphold a positive, accountable team culture Review staff feedback from shift reports to implement any necessary improvements Lead and support the team through the transition to PAYE employment, in collaboration with the Co-Directors

Ongoing Responsibilities

Financial Management

Manage your operational budget Track costs and outcomes; report learning and recommendations to directors.
Reporting & Documentation

Provide weekly operations report and check-in with directors Contribute to and maintain our operational handbook, documenting processes and improvements so they can be used by future team members and ensure consistency across the job share

Essential Requirements

Experience & Skills

Experience managing a team, including recruitment, training, and performance management Experience in an operational or facilities management role Knowledge of health and safety principles and compliance requirements Strong attention to detail and excellent problem-solving skills Excellent communication and in-person customer service skills Confident with digital systems, booking software, and maintaining accurate records Ability to work effectively both independently and as part of a team (including coordinating with a job share partner)
Technical Requirements

Right to work in the UK Able to meet the physical requirements of the role Flexibility to work occasional evenings and weekends as needed. The sauna operates from 6am-9pm on weekdays and 9am-8pm on weekends and you may occasionally need to be available on-call during operating hours to respond to urgent issues.

Desirable Requirements

First Aid at Work Training or Certificate (training can be provided) Knowledge of sauna operations and maintenance Experience with TeamUp or similar booking and CRM systems Facilities or building management experience Budget management experience Safeguarding training GDPR and data protection awareness Experience in leisure, wellness, hospitality, or community spaces Knowledge of systems we operate (plumbing, electrical, heating/ventilation)

Pre-application

If you require this job description in another format please contact us on View the accessible screen reader document of the job pack on our website.

Application

Apply by email to with an email that contains:

A 1-page Cover Letter setting out your suitability for the role and ability to meet

each of the Essential Requirements

(and any

Desirable Requirements

you can meet), using any relevant experience to demonstrate this. Confirmation that you can meet the

Technical Requirements

Your availability - what times of the week are you available to work, and start date
If you prefer you can use video/audio as part of your application in place of a cover letter, which can be up to 5 minutes long.

Applying for Multiple Roles

If you wish to apply for both the Operations Manager and Community Manager roles, please submit two separate applications, tailored to each role.

Privacy

We collect and process your personal data as part of our recruitment process in line with our Privacy Policy: https://bristolcommunitysauna.org/wp-content/uploads/2025/10/Job-Applicants-Data-Protection-Policy-October-2025.pdf

Feedback

We welcome feedback on how we can improve our recruitment processes. Please contact us via this anonymous form: http://www.forms.gle/VApXMAFHuJR1Zwd36

Job Type: Part-time

Pay: 35,000.00 per year

Expected hours: 15 per week

Benefits:

Company pension Employee discount
Work Location: Hybrid remote in Bristol BS4 4AB