Job Description

About the Company

Natalia Miyar Atelier is a luxury interior architecture and design firm based in London, known for its exquisite residential projects worldwide. The studio, led by architect and designer Natalia Miyar, balances creative vision with architectural precision to craft beautifully expressive interiors that blend comfort, elegance, and functionality. From Chelsea townhouses to international residences, each project reflects a meticulous approach to detail, enhancing the property's unique qualities with custom finishes and thoughtfully selected materials. The firm's work is widely celebrated for its sophistication and is featured in notable design publications.

Job Summary

The Operations Manager & Business Assistant provides comprehensive support to the Directors while ensuring the efficient running of business operations. The role combines Executive Assistant duties with business administration, HR coordination, operational oversight, marketing support, and event management. It requires strong organisational skills, self-sufficiency, proactive thinking, and the ability to anticipate needs. Success in this role is measured by the ability to deliver reliable operational support, maintain deadlines, enable the Director's effectiveness, and contribute to the overall growth and performance of the business.

Key Responsibilities

Director Support / Assistant Duties

Manage the Directors' diaries, including scheduling, rescheduling, communicating changes, and managing access to the Founder/Creative Director. Coordinate travel, visas, and accommodation. Hold regular diary and departmental reviews to anticipate priorities. Concisely clarify and action directives and tasks accurately, effectively, and in a timely manner. Track upcoming deadlines and priorities, ensuring relevant information, materials, and preparations are in place for meetings and critical tasks. Provide daily and weekly updates on progress and priorities. All written and verbal communication must be concise, articulate, and grammatically correct. Represent the Director with internal and external stakeholders.

New Business & Clients

You will be required to carry out a variety of client facing activities where you will need to demonstrate both high standards of professional image and a common-sense approach to the completion of routine, necessary tasks. Manage the "info" inbox ensuring all business enquiries are flagged with the directors and are responded to in a timely manner. Support client relationship management and communications. Ensure new business calls are set up, and follow up information is prepared, by others, and issued effectively and in a timely manner. Ensure any pitch proposals are prepared and ready in time for presentation / issuing. Assist with networking activities and business development. Maintain client and new business logs and reports.

Business Administration

Ensure smooth day-to-day business administration. Prepare minutes, reports, documents, and presentations for leadership. Monitor budgets and financial administration relevant to the role. Act as first point of contact for IT and systems issues. Ensure compliance with policies, procedures, and regulations.

Operational Duties

Responsible for smooth running of the office, including opening & closing, and how the office is presented every day, particularly on days where there will be a client presence. Oversee and support the Operations Assistant with managing cleaners, and ensuring repairs and issues are promptly rectified, and general facilities management duties are carried out effectively. Be the main contact for building management, ensuring any issues are reported, actioned, and closed out effectively and in a timely manner. Implement and maintain office policies and compliance. Provide regular operational updates to leadership.

HR & Team Support

Act as day-to-day onsite HR contact for staff queries. Liaise with external HR partner for complex matters. Coordinate recruitment, onboarding, and induction processes. Maintain employee records and absence tracking. Support performance management and training needs, liaising with the leadership team. Promote, implement & manage culture initiatives and wellness programme.

PR & Marketing

Act as liaison with PR agency. Maintain and coordinate marketing calendar. Oversee digital marketing, and newsletters. Draft copy for internal and external communications. Ensure consistent brand application. Support campaign planning and reporting. Manage gifting initiatives. Website management Ensuring all content is up to date. Liaising with external developers on all works required on the website.

Events

Plan and deliver company events and networking functions. Manage logistics, suppliers, budgets, and guest management. Align events with PR and marketing campaigns. Provide on-site event management and troubleshooting. Conduct post-event reviews and reporting.

Attributes, Skills, and Experience

15+ years experience in a comparable role. Ideally in the luxury market, either interior design or adjacent industry. Proven experience in operations, executive support, or business administration. Demonstrates initiative and independence; a self-starter who manages responsibilities without requiring day-to-day oversight or reminders. Strong organisational and project management skills, with the ability to balance multiple priorities. Self-starter Quick lateral and forward-thinking capabilities with the ability to stay calm and positive under pressure. High standards of professional image and personal presentation. Demonstrated ability to handle confidential information with discretion. Communication skills Excellent English with strong, concise, and accurate verbal and written communication skills. Pragmatic and flexible. Strong IT literacy, including Microsoft Office (Word and Excel), and business systems. Ability to work independently, anticipate needs, and take initiative. UK drivers' licence

Core Competencies

To succeed in this role, the following core competencies are required:

Organisation & Execution: strong prioritisation, planning, and delivery skills to manage multiple responsibilities effectively. Communication: clear, professional, and adaptable communication, both written and verbal. Problem-Solving & Decision-Making: ability to anticipate challenges, propose solutions, and make sound judgments. Relationship Management: builds strong, trusted relationships with the Director, team, clients, and external partners. Leadership & People Support: provides guidance and support to staff, fostering a positive and productive culture. Innovation & Adaptability: brings creativity to marketing and events while remaining flexible in fast-changing circumstances. Commercial & Client Awareness: understands business priorities, client needs, and opportunities for growth. Accountability & Ownership: takes full responsibility for tasks and outcomes, working proactively without the need for close supervision.
Job Type: Full-time

Pay: 50,000.00-65,000.00 per year

Ability to commute/relocate:

Chelsea SW10 0QJ: reliably commute or plan to relocate before starting work (required)
Experience:

same / similar: 10 years (required)
Work authorisation:

United Kingdom (required)
Location:

Chelsea SW10 0QJ (preferred)
Work Location: In person