Operations Manager

Cambridge, ENG, GB, United Kingdom

Job Description

Salary:

34,500-44,850

Location:

Cambridge

Country:

UK

Business Unit:

English

Vacancy Type:

Permanent

Closing Date:

20 July 2025

Meet the recruiter


----------------------


Ian Brooks
ian.brooks@cambridge.org

Salary: 34,500-44,850 per annum



Location: Cambridge, Hybrid Working



Contract: Full time, permanent, 35 hours per week


We

are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.



If you are innovative, customer focused, a great team player and looking for a new and exciting challenge this could be the role for you.



We are looking for an experienced, highly motivated and encouraging manager to join our team and help ensure strategic projects and our exam services are delivered on time and to a high standard.


About the role





These are exciting times for Cambridge University Press & Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever-increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Operations Manager, who will thrive in this changing environment and is motivated by delivering excellent customer service.



This role, within the Cambridge English Qualifications team, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:


Ensuring your team completes a variety of business critical and strategic activities accurately and within pre-agreed timescales Supporting Operations Support Managers and Senior Operations Co-ordinators as they manage their own direct reports and variety of documented, business critical processes Defining and implementing KPI and trend reports on progress to support business compliance and ensure process accuracy Ensuring that peak processing periods, bespoke sessions, and projects are suitably planned for and reviewed after Ensuring that identified issues, risks and non-conformances are accurately recorded, investigated, and suitably mitigated against in a timely manner Appropriately addressing wellbeing, engagement, and performance with direct reports through continuous conversations Identifying ways of developing processes and working collaboratively with colleagues to implement improvements Supporting in the scoping and delivery of major strategic projects and developments Developing an understanding of our internal and external customers and ensuring your direct reports share that understanding Establishing and subsequently maintaining constructive working relationships with colleagues across the organisation and key external stakeholders Overseeing a bi-annual documentation review, where comprehensive and compliant Process Flows and Work Instructions are created, reviewed, updated and signed-off Maintaining Standard Operating Procedures to support business compliance and ensure high-level process understanding



About you





The successful candidate will be an instinctive collaborator, consistently demonstrate a high-attention to detail and be able to work effectively under pressure and to demanding deadlines. They will also have a passion for helping others to realise their potential, through empowerment, recognition of progress and mutual respect.



In addition, the successful candidate will have a keen interest in process revision and improvement and be driven to develop their knowledge in key areas, such as change management and regulatory compliance.


Please refer to the for further knowledge, skills and experience required for this role.




Rewards and benefits





We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:


Group personal pension scheme Discretionary annual bonus Life assurance up to 4 x annual salary Private medical and Permanent Health Insurance Green travel schemes 28 days annual leave plus bank holidays




We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.


Ready to pursue your potential? Apply now.



We review applications on an ongoing basis, with a closing date for all applications being 20th July 2025. Interviews are scheduled to take place w/c 28th July 2025.



We intend to carry out interviews face-to-face in Cambridge but we are happy to accommodate interviews vis MS Teams if you aren't able to attend in person.



As a part of the interview process, you will be asked to prepare a presentation to discuss with the interview panel.



Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.


Why join us




Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.


Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.


We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

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Job Detail

  • Job Id
    JD3310088
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cambridge, ENG, GB, United Kingdom
  • Education
    Not mentioned