Job Description

Join Our Team as an Operations Manager!

Are you passionate about delivering exceptional service and supporting high-performing teams? Do you thrive in a dynamic environment where quality and compliance are key? We're looking for a proactive

Operations Manager

to join our established team and help set the standard across a portfolio of prestigious residential estates.


The Operations team specialises in the management and provision of soft facilities services across a portfolio of highly prestigious residential and commercial estates. Operations provides operational and line management support for the site-based teams providing high-end residential services and compliance.

Location:

Cambridge

Annual Salary:

45,000

Hours/Working Pattern:

Monday to Thursday, 7:30am-4pm & Friday 7:30am-3:30pm (Other hours may be required dependent on the needs of the business)
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What You'll Be Doing

Support Leadership:

Assist the Operations Manager in leading site-based teams, ensuring high standards and consistent service delivery across multiple estates.

Operational Excellence:

Help implement policies and procedures to maintain a 5-star approach, oversee rotas, and ensure compliance with health and safety standards.

Financial Oversight:

Support budget monitoring, cost control, and help achieve annual financial targets.

Team Development:

Assist with recruitment, training, and development of staff, conducting appraisals and fostering a culture of collaboration and continuous improvement.

Client Relationships:

Build strong relationships with stakeholders, handle queries and complaints professionally, and ensure service level agreements are met or exceeded.

Mobilisation & Compliance:

Help mobilise new sites, ensuring SOPs are implemented, equipment and systems are in place, and compliance is maintained.

Continuous Improvement:

Identify opportunities to enhance efficiency, service quality, and profitability through innovative solutions and best practices.

Reporting & Analysis:

Prepare and contribute to monthly reports demonstrating service performance, compliance, and budget control.

Problem Solving:

Act as a point of escalation for operational issues and assist in resolving challenges quickly and effectively.

Continuous Professional Development:

Willingness to undertake an IWFM (or equivalent) qualification and further qualifications to support the practical experiences that will be gained in the role.
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What You'll Bring

IOSH Managing Safely or similar Health & Safety qualification (required). Experience in facilities or operational management is desirable. Strong organisational, communication, and analytical skills. Proficiency in Microsoft Office (Excel essential); experience with FM software is desirable. A positive, can-do attitude and ability to adapt to changing priorities.
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Perks of Joining Us

23 Days Annual Leave + Birthday + Bank Holidays Cycle to Work Scheme MediCash SmartHealth - Online health services for you and your immediate family Eye Care Vouchers Perkbox Rewards Company Social Events * Pension Plan