Job Description

Position: Operations Manager
Grade: RCS. K
Location: Coventry (Cross Point - CV2)
Shift patterns: Monday-Friday. Day time hours
Contract Type: Permanent (Full-Time)
Join our dynamic team in Coventry as an Operations Manager at our Multi-User Site! We are seeking a highly motivated and experienced professional to lead our operations and drive efficiency in a fast-paced environment. In this pivotal role, you will oversee daily operations, manage cross-functional teams, and implement innovative strategies to enhance productivity and service delivery. If you are passionate about optimising processes and fostering a collaborative work culture, we want to hear from you!
?WHAT YOU'LL DO

• To take operational leadership and budget responsibility for managing a safe and efficient operation to help achieve operational standards and the customer(s)
• Primary point of contact for customers regarding all operational matters, fostering strong relationships through effective communication and responsiveness, proactively addressing customer inquiries and concerns, ensuring their needs are met while maintaining high levels of service quality and satisfaction
• Drive a Safety First Culture with all individuals in the operation by applying and improving the Safety Standards
• Drive a culture of continuous improvement by systematically addressing and removing barriers that hinder departmental performance
• Enable the effective implementation of the OMS KPI Tree by establishing SMART (Specific, Measurable, Achievable, Relevant, Time-bound) targets for each indicator
• Participate in a Critical Analysis Meeting, discussing the shift's overall performance with the site manager and Second Line Leadership, based on the Performance Scorecard to enable the entire operational team to carry out their activities, understanding which actions are needed to improve their performance
• Clearly communicate the objectives and KPIs relevant to your team, ensuring alignment on the frequency of tracking and reporting methods
• Review Monthly Resource Planning comparing real vs. forecast of volumes, volume profile and resources assigned

?THIS ROLE WOULD SUIT PEOPLE WHO

• Previous Operations Management or similar experience is essential
• Excellent communication skills - Verbal and written
• Experience within a Multi-User site would be advantageous
• Proven organisational abilities, efficiently coordinating multiple tasks and priorities in a fast-paced environment
• Ideally possess a background in e-commerce and retail environments, showcasing an understanding of industry trends, customer behaviour and operational best practices
• Solid understanding of financial principles and budget management practices
• Capability of deploying strategic plans for the operation
• Strong level of literacy, numeracy and IT skills

?WHY JOIN US?

• Free on-site parking
• 25 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit

to learn more
?WHO WE ARE
?We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
?BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 12th January, 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
#DSCUKICF

Skills Required