Job Description

About us

La Residence Interiors is an award winning luxury brand started 12 years ago who manufacture exclusively designed and stylish furniture to the UK market. Our passion is to design and source elegant and beautifully formed home furnishings.

We are proud to have achieved a rating of 4.9 on trust pilot.

Our head office and showroom is located on the Surrey/ West Sussex border in Alfold, just 6 miles from Cranleigh and 12 miles from Guildford.

The Role

Due to continued significant growth we are looking for a highly energetic and focused Operations Manager who will work closely alongside our two Directors, who can manage a variety of tasks including Operations, Inventory control, HR, Training, Administration and IT.

This is an exciting new opportunity within our business as we continue to expand. Our small family run business is thriving, and we have big plans for now and the future including the exciting expansion of our Surrey showroom.

We are looking for someone to join our small, but highly valued team, all of whom are essential to our continued success. We need someone to help us to streamline, improve and grow our business further.

Key Responsibilities

Operations

Providing Directors with support with running a fast growing and exciting business. Recommend to the Directors ideas for the vision of the Operations Department that are consistent with the company's overall strategic objective. Recognising the need for operational policy and structures to make the vision a reality to include the creation of departmental systems and procedures in line with the companies systems strategy. Oversee daily activity of the team and main point of contact for all staff. Assist Customer Service Manager in streamlining returns, exchanges and compliant handling process. Monitor customer satisfaction and identify areas for operational improvement. Assisting with ad-hoc HR, recruitment, induction and training of new staff members. Administering new and existing HR related company policies. Manage health and safety audits as well as fire regulations within the office and showroom. Arranging and leading monthly and or weekly team meetings. Stay up to date with technological advances and accounting software to be used for financial purposes.

Supply chain and Inventory Management

Take full ownership and accountability of all stock management around the value of 500k using in house stock system and external 3PL warehouse system. Coordinate with suppliers and manufacturers (often overseas) to ensure timely procurement. Monitor stock levels and forecast demand to avoid overstocking or stockouts. Implement and manage inventory control systems (e.g., warehouse management software) and ensuring that any physical and internal discrepancies are resolved in a timely manner. Responsible for implementing effective inventory control systems, conducting regular stock audits, and coordinating with the purchasing and warehouse teams to streamline inventory management processes and to safe guard the security of stock. Oversee duties of the Stock Management Associate with the co-ordination of incoming stock.

Process & Systems Optimization

Improve internal workflows for efficiency (e.g., order processing, packaging, shipping). Implement and manage e-commerce tools (e.g., Shopify, ERP systems, logistics dashboards, internal stock system) Responsible for the recommendations and development of improved systems, policies and procedures for the company. Use data analytics to track KPIs like delivery times, return rates, and fulfilment costs.

Cross-Functional Coordination

Work closely with product design, marketing, and finance teams to align operations with broader business goals. Support launches of new products by ensuring operational readiness (stock, delivery logistics, packaging, etc.) Assist the Client Fulfilment team with daily duties in the absence of the Customer Service Manager.

Cost control and budgeting

Manage the operational budget, identifying opportunities to reduce costs without compromising quality or service. Assist with the preparation of budgets, schedules, and other organisational reports as needed. Measure all KPI's and company KBI's and reporting directly to the Directors and make suggestions for improvements. Responsible for the quantification and evaluation related to the company.

Summary of role

We are looking for a forward thinking and practical leader who has a positive and calm attitude. This is a full time position perfect for a proactive and excellent communicator who would be happy to join our thriving small team.

We provide a secure, systemised and well organised working environment and have created an inspirational place where people feel valued and have the opportunity to grow with us as our business grows.

Required skills:

10 years minimum experience in an operational role. Strong leadership skills Excellent communication skills both written and verbal. Proven excellent planning & organisational skills Experience of creating systems and procedures. Health and Safety / HR knowledge would be an advantage. Background knowledge of furniture industry. Advanced experience of using stock systems including 3PL Knowledge of importing and supply chain cycle Familiar with shopify Knowledge and experience with QuickBooks Advanced knowledge of word, excel and powerpoint.

Required qualities:

Exceptional interpersonal skills Excellent problem solver Pro-active Calm and positive nature Flexible and willing to learn Analytical thinker Enquiring mind
Here at La Residence Interiors we motivate our employees with meaningful work as we guide them towards their personal and professional goals. We run in house Business development and mentoring programme which allows our team to learn new skills which makes their roles more fulfilling and rewarding.

We are also pleased to offer the following benefits:

Small family run business In house business mentoring programme Well organised and systemised work environment Company pension scheme Free parking Generous staff discount Yearly bonus
Hours of work - Monday to Friday 9am-5.30pm partly located at our showroom in Surrey.

If this sounds interesting to you we would love to hear from you so please send your current cv to:

sarah@laresidenceinteriors.co.uk

Job Type: Full-time

Pay: 42,000.00-50,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Application question(s):

Live within commutable distance to GU6 8HP, Surrey, United Kingdom
Education:

Bachelor's (preferred)
Experience:

Operations management: 10 years (preferred)
Work Location: Hybrid remote in Cranleigh GU6 8HP