Job Description

About the job

Operations Manager Salary Range: 45,000 to 55,000Location: Darwen, Lancashire.

Interviews

The job advert closes on 15th October 2025, with 1st stage telephone interviews scheduled to be held during the last two weeks of October 2025 and the face-to-face interview stages to follow.

Hybrid Working Opportunity

This role is eligible for the hybrid working benefit, requiring the successful candidate to attend our Darwen office 4 days per week, with the flexibility to work from home up to 1 day a week once deemed competent to work independently and in line with the business needs. Applicants must be UK-based and live within a practical commutable distance of our office. Hybrid working is a benefit at S&H and not a contractual term.

The Story:

Established in 2015, S&H is an award-winning Reactive and planned maintenance and construction company based in Darwen, Lancashire. Working for highly regarded educational and dental company across the UK and leading retail companies..

The Challenge:

Maintenance and project with in construction is evolving and the market is growing. S&H are looking for hard-working, like-minded, and passionate individuals to join the S&H Family to help achieve its goal of growing the company to serve the whole of the UK.

The Benefits:

25 days paid holiday plus bank holidays

Social events Private

medical insurance

Subsidised health checks

Well-being warriors

Cycle to work scheme

Pension scheme

Bonus scheme

Hybrid working

Employee Assistance Programme (EAP)

Referral bonus

Charity days

Home office setup allowance

Employee awards

Free on-site parking

Training & development opportunities

Free uniform

Time in service annual leave bonus

Your Mission:

The Operations Manager is responsible for ensuring the effective day-to-day running of the company's operational departments, including production, quality control, health and safety, and supply chain. This role bridges strategic intent and tactical execution, driving performance, ensuring process alignment, and supporting the department managers/supervisors to achieve company objectives.

Roles and Responsibilities:

Operational Oversight

Work closely with the maintenance and project Managers, Production & Quality Supervisor and Finance Manager to ensure seamless coordination and operational efficiency.

Create and monitor departmental KPIs, ensuring output, cost, quality, and delivery targets are met.

Identify and resolve bottlenecks and inefficiencies across the value chain.

Continuous Improvement

Lead and support cross-departmental improvement projects to increase productivity, reduce waste, and optimise workflow.

Recommend and implement process changes using lean methodologies and data-driven decision-making.

Lead the Adaption of the software system Big change and drive its effective utilisation to improve operational visibility, planning accuracy, and control across the business.

People Leadership

Support and develop department managers, fostering a collaborative, accountable, and high-performing culture, while managing Employee Relations matters fairly and in line with company policy.

Act as a bridge between the operational teams and senior leadership, ensuring clear communication and alignment.

Assist with resource planning and succession planning within operational teams.

Compliance & Quality Support

Support adherence to quality standards, regulatory requirements, and health & safety legislation.

Collaborate with the Production & Quality Supervisor to investigate issues and implement preventative measures.

Ensure all operational practices align with internal policies and customer expectations.

Responsible for ensuring compliance and successful accreditation new and renewals.

Reporting & Planning

Prepare and present operational reports, including performance, risk, and improvement updates.

Assist with budget management, cost control initiatives, and forecasting exercises.

Play a key role in business continuity planning and contingency management.

HR strategy and Performance management. Improving overall performance quality and methodology.

Qualifications:

Degree in Operations Management, Engineering, Supply Chain, or related field.

5+ years' experience in a senior operations, production, or supply chain role.

Demonstrated ability to lead cross-functional teams in a manufacturing or logistics environment.

Solid understanding of Job management system and operational metrics.

Experience in driving operational improvements and managing change.

Key Skills & Competencies:

Strong leadership and communication skills.

Excellent organisational and planning capabilities.

Analytical mindset with strong problem-solving ability.

Collaborative and proactive working style.

Comfortable working across functions and managing multiple priorities.

Proficient in handling Employee Relations matters with fairness and consistency.

Desirable Skills:

Lean Six Sigma or similar continuous improvement training.

Project management qualification

Experience in a regulated industry (e.g. construction, reactive and PPM).

Experience with Big Change software.

In addition

, employees may be required to undertake other duties as may reasonably be required of them. In these circumstances training will be given where it is considered. S&H Group. does not and will not discriminate in the recruitment or managing of staff on the basis of race, colour, religion, gender, age, disability, marital status, sexual orientation and more. We are an equal opportunity employer and S&H Group regards every employee as a member of the S&H Group family and is committed to providing a fair, safe, diverse and welcoming atmosphere. Our application process has been designed so that everyone is able to demonstrate their skills and how they meet the criteria required for the job advertised. All successful candidates will be subject to a digital ID and DBS check.

Job Type: Full-time

Pay: 45,000.00-55,000.00 per year

Benefits:

Free parking Private medical insurance
Work Location: In person