Job Description

The Place

Situated amidst the picturesque landscapes of the Scottish Highlands, Royal Golf Hotel is a haven of elegance and luxury. Overlooking the renowned Royal Dornoch Golf Course and the stunning Dornoch Firth, our hotel offers guests a unique blend of traditional charm, modern amenities, and unparalleled hospitality. With its rich history dating back to the 19th century, Royal Golf Hotel is a cherished landmark in the heart of Dornoch, attracting discerning travellers from around the world seeking a memorable Scottish getaway.



As a member of our team, you'll play a vital role in creating memorable moments for our guests, ensuring their comfort and satisfaction, and contributing to the overall success of our hotel. If you're looking for more than just a job - if you're seeking a rewarding and enriching experience in one of Scotland's most beloved destinations - then consider joining us at Royal Golf Hotel. Become part of our team and embark on a journey of hospitality, camaraderie, and genuine Scottish charm at Royal Golf Hotel.

The Position

We are seeking a dynamic and experienced Operations Manager to oversee the day-to-day operations of the hotel. Reporting directly to the General Manager, the Operations Manager is pivotal in ensuring the seamless functioning of all departments. This role involves managing staff, overseeing budgets, maintaining high standards of customer service, and ensuring compliance with all safety and regulatory standards.


Key responsibilities include:


Managing Staff: Oversee staff schedules, training, and performance to ensure exceptional service


Managing Budgets: Prepare, manage, and monitor budgets for financial efficiency


Guest Satisfaction: Ensure guests receive the highest level of service and address complaints promptly


Safety and Compliance: Ensure compliance with health and safety regulations


Operational Efficiency: Develop and implement policies to enhance hotel operation.


Event Coordination: Plan and coordinate events to drive guest engagement and revenue


Market Analysis: Conduct market research to stay competitive

The Person

The ideal candidate will have:


Leadership Skills: Strong ability to manage and motivate a diverse team, inspiring staff to achieve hotel goals.


Organisational and Communication Skills: Excellent organisational skills to manage multiple tasks and priorities; effective communication skills for interacting with staff, guests, and stakeholders.


Problem-Solving Abilities: Ability to address and resolve operational issues promptly and make informed decisions.


Financial Acumen: Proficiency in managing budgets, controlling costs, and analysing financial data.


Industry Knowledge: In-depth understanding of the hospitality industry and current trends.


Customer Service Focus: Excellent customer service skills to ensure guest satisfaction.


Technical Proficiency: Proficiency in MS Office Suite and hotel management software.


Experience: Previous experience in hotel or hospitality industry preferred.

The Package

Competitive salary based on experience, in the region of 30,000-33,000 per annum + service charge + tips + company benefits inc:
Discount for you and your family and friends on accommodation, food and beverages

Opportunities for professional development and growth within the company

EyeMed

Cycle Scheme

Employee discount platform providing savings at 130,000 retail and entertainment including supermarkets, holidays, shopping and restaurants

Employee Assistance Programme

Refer a Friend incentive scheme

If you are a motivated and experienced hospitality professional looking to make a significant impact, we would love to hear from you. Apply now to join our dedicated team and help us deliver exceptional experiences to our guests.

About Highland Coast Hotels

We are a collection of unique hotels located along the North Coast 500 with our people at the very heart of what we do. Spirit, warmth, authenticity, that's what we look for. We encourage curiosity, energy, passion, and fun. Creating experiences that exhilarate and enlighten our guests as we showcase the very best in Highland Hospitality. It's important to us that we nurture and develop our people to be the very best they can be. Training and career opportunities are on offer along with fabulous work locations, great rates of pay, flexible hours, and lots of other lovely perks. Find out more at

highlandcoasthotels.com.

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