Job Description

Operations Manager

Overview

We're seeking an organised, proactive, and people-focused

Operations Manager

to oversee the day-to-day logistics and operations for Lannan Bakery & Pantry. The role involves managing systems, staff coordination, online operations, and communication between departments to ensure the smooth running of our business.

You'll act as the key link between the owners, department heads, and staff members ensuring all teams are aligned and supported in delivering exceptional products and service.

Key Responsibilities

General Operations

Confidently handle problem-solving across departments, identifying and resolving operational challenges quickly. Manage customer communications, responding to questions, complaints, and feedback via email, website, and in person. Oversee daily operational flow and provide support to department heads (Front of House, Back of House, Pantry).

Scheduling & Staffing

Assist all departments with rota scheduling, and holiday requests to ensure adequate coverage across departments. Ensure departments are fully staffed and operational at all times, adapting quickly to changes in availability.

Website, Online Menu & Store Management

Maintain and update the company website to ensure accuracy and smooth operation. Update the online menu, including seasonal items, pop-ups etc. Manage and fulfil online store orders efficiently and accurately. Monitor online sales performance and flag issues or opportunities for improvement. Maintain pre-orders system, and ensure effective communication between departments regarding timelines, availability and expectation management.

Hiring & Onboarding

Assist department heads with recruitment including hiring across all levels. Oversee the onboarding process for new hires, ensuring all documentation is complete (new starter forms, right-to-work documentation, emergency contacts, and payroll setup). Maintain compliance with fair hiring practices and employment regulations.

People Management & HR Support

Liaise with department heads, HR representatives, and owners to handle HR-related matters. Conduct or coordinate regular staff appraisals and check-ins alongside department heads. Keep accurate records of performance reviews, disciplinary actions, and training completion. Promote staff wellbeing and ensure a positive, supportive workplace culture.

Training & Development

Organise and track all mandatory staff training, ensuring compliance with best practice standards. Support department heads in delivering on-the-job training and ensure documentation is kept up to date. Ensure training resources and materials are current and easily accessible.

Communication & Coordination

Act as the main communication bridge between owners, department heads, and staff. Support owners with strategic planning, operational improvements, and expansion projects. Facilitate regular coordination meetings to ensure alignment on goals and workflows. Advocate confidently for business needs and improvements.

Requirements

Essential:

Minimum

2 years' experience

as an Operations Manager or in an operations-focused General Manager role. Experience in a

bakery and/or cafe environment

. Proven ability to manage

payroll, scheduling, and cash flow monitoring

. Proficiency with

Excel

and general administrative systems. Excellent communication, organisation, and problem-solving skills.

Preferred:

Experience with

specialty coffee operations

. Familiarity with

design software

(Canva, Photoshop, etc.). Experience using

rota management tools

(e.g., Rotaready). Experience with

Square POS

and online order management systems. Working knowledge of

WIX

or other website platforms

:

Hours:

44 hours over 5 days.

Perks:

Breakfast and lunch provided. Coffee and tea provided. Staff discount on both bakery and pantry. Bi-annual staff parties.

Ideal Candidate

You're a confident, calm multitasker who thrives on bringing structure to busy environments. You understand the unique opportunity Lannan presents to both customers and staff and enjoy balancing operational detail with people management. You're tech-savvy, proactive, and passionate about keeping things running smoothly, from logistics and staffing to systems and customer experience.

Job Types: Full-time, Permanent

Pay: 35,310.00 per year

Benefits:

Discounted or free food Store discount
Ability to commute/relocate:

Edinburgh, EH3 5BA: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please tell us a little bit about your experience, and why you think you would be a good fit for this position.
Experience:

Operations management: 2 years (required) Hospitality management: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person