Job Description

OPERATIONS MANAGER

At The Old Hall Ely, we don't just host events -- we bring visions to life and create moments that matter, making it a premier venue for unforgettable occasions. Whether it's a fairy-tale wedding or a high-profile corporate function, The Old Hall Ely blends its rich heritage with contemporary elegance to deliver exceptional experiences. If you have the drive and passion to turn plans into magical realities, we'd love to hear from you.

Apply now and be part of something extraordinary. As the Operations Manager, your contribution to the organisation will be to deliver an exceptional guest experience at established financial margins for all events assigned under your umbrella and to lead overall initiatives to deliver exceptional guest experiences at all events at The Old Hall Ely.

A DAY IN THE LIFE OF AN OPERATIONS MANAGER AT OUR VENUE

What you'll be doing...

Take full ownership of event delivery of our Wedding and Conference/Exclusive Hire events and Hotel guest stays, ensuring all logistics and on-the-day operations run smoothly and align with client expectations. Supports the General Manager in all aspects of the management of the venue Ensure a profitable hotel operation in line with company goals. Manage the team effectively and enforce company policies. Strong Food & Beverage background -- you know the ins and outs of running an F&B operation. Collaborate with HOD's and Sales to support in following up customer lead opportunities and actively grow the business. Work with HOD's to ensure that teams are upskilled and multiskilled in line with business requirements. Ensure FB strategies, Menu implementation, packages and promotions are delivered on time, and that strategies are simplified, understood, and communicated through to all teams, ensuring delivery of Revenue targets. Create and ensure a "Sales Team mentality" across all departments. (Upselling, cross selling). Continuously look for and action Cost saving strategies. Lead, train, and motivate the events team to deliver exceptional food and event service with a "Yes is the answer, what's the question" mindset. Act as the main point of contact for the team during events, ensuring swift resolution of any issues. Continuously evaluate and improve operational processes to maintain the highest service standards. Anticipate challenges, identify solutions, and ensure every detail is meticulously managed for a flawless guest experience.

WHAT WE NEED FROM YOU

Proven experience in event management within a luxury or boutique hotel setting. Strong leadership skills with the ability to inspire a team and maintain composure under pressure. Excellent organizational and multitasking abilities to manage multiple events simultaneously. Exceptional communication and problem-solving skills. A passion for delivering outstanding service and a commitment to exceeding guest expectations. Able to drive both commercial and operational success A people-first leader who inspires, develops & mentors high-performing teams Commercially astute with a strong grasp of budgeting, P&L, labour and margin control Innovative & adaptable - capable of driving efficiencies while upholding our brand values Excellent verbal & written communication skills, able to liaise effectively with multiple stakeholders Proactive with a 'can-do' attitude, problem-solving mindset & ability to stay calm under pressure
If you are passionate about hospitality and ready to take your career to the next level, we invite you to apply for the Operations Manager position at The Old Hall Ely. Join our family-oriented team and help us create unforgettable experiences for our guests!

Job Type: Full-time

Pay: 40,000.00 per year

Additional pay:

Tips
Benefits:

Company events Company pension Employee discount Free parking On-site parking
Schedule:

Weekend availability
Work Location: In person