Job Description

Operations Manager

Reports to

: Strategic Execution Manager/Managing Director Location: Riverside Works, Church Ln, Etchingham TN19 7AS

The Role

You'll take full ownership of Rapid Ramp's operational function, overseeing all projects from Letter of Intent (LOI) to aftercare. Your job is to ensure every project runs smoothly, on time, and to the highest quality, while leading and developing the operations team. This means managing people, processes, KPIs, and resources so the business operates predictably, efficiently, and profitably.

You are responsible for the performance of the operations team, maintaining operational standards, and ensuring all projects are delivered on schedule. You will also play a key role in reporting, forecasting, and improving processes across the department.

What You'll Do

Lead & Develop the Operations Team

Manage the day-to-day performance of the operations team, ensuring accountability, engagement, and clear ownership of projects. Hold regular 1-to-1s, team meetings, and KPI reviews to monitor performance, behaviours, and development needs. Coach and mentor team members, building capability across project delivery, planning, and customer service. Recruit, onboard, and develop staff to meet current and future operational requirements.

Manage Projects from LOI to Aftercare

Take responsibility for all projects, from Letter of Intent through design, installation, snagging, and post-installation support. Ensure projects are delivered on time, within budget, and to Rapid Ramp's quality standards. Resolve issues or snags quickly and escalate risks proactively. Oversee all project scheduling, logistics, and resource allocation. Maintain accurate project records in HubSpot or other CRM/operations systems.

Control Performance & KPIs

Define, monitor, and report on operational KPIs, including project timelines, profitability, quality, and customer satisfaction. Ensure projects adhere to operational standards and processes, reducing errors, delays, and cost overruns. Implement continuous improvement initiatives to streamline operations and increase efficiency. Forecast resourcing needs, project workloads, and operational risks for senior leadership.

Collaborate Across Teams

Work closely with Sales, Estimating, and Marketing to ensure smooth handovers, accurate forecasting, and project alignment. Ensure the operations team provides timely and accurate updates for invoicing, reporting, and leadership review. Build strong relationships with subcontractors, suppliers, and internal stakeholders to support seamless project delivery.

Uphold Standards & Company Values

Ensure the team follows Rapid Ramp's operational standards, policies, and procedures consistently. Lead by example in professionalism, accountability, and customer focus. Reinforce Rapid Ramp's core values through team behaviors and operational excellence.

About You

Must Haves

Proven experience managing operations teams in a project-led business. Strong understanding of end-to-end project delivery, ideally in construction, manufacturing, or similar sectors. Experience managing KPIs, operational reporting, and team performance. Confident people leader with excellent coaching and development skills. Highly organised, process-driven, and capable of overseeing multiple projects simultaneously. Strong problem-solving, conflict-resolution, and decision-making skills.

Nice to Have

Experience with HubSpot or similar CRM/project management systems. Knowledge of health & safety regulations, RAMS, and compliance standards. Project management qualifications (PRINCE2, Agile, or similar). Experience improving operational workflows or implementing continuous improvement initiatives.

Our Core Values

We act with

Kindness

, empathy, and support for others We make results rapid & repeatable by

Method

. We take

Initiative

& get thingsdone. We drive company & personal

Growth.

How We'll Measure Success

All projects delivered on time, within budget, and to quality standards. KPIs for project timelines, profitability, and customer satisfaction are consistently met. Operations team performance, behaviors, and engagement are consistently high. Forecasts, reporting, and process compliance are accurate and up to date. Issues and risks are flagged and resolved proactively.

What's in it for you

Competitive salary Annual bonus scheme Onsite parking Hot lunches provided daily Newly refurbed offices - great working environment Employee service awards 20 days annual leave + 8 statutory bank holidays
Job Type: Full-time

Work Location: In person