Job Description

Family Operations Manager

An exciting opportunity has opened up within our Family department! We're on the lookout for an Operations Manager who will play a pivotal role in shaping the smooth running of the team. Working closely with the Head of Department, you'll take the lead on departmental administration, oversee day?to?day secretarial support, and guide colleagues to ensure processes are followed with consistency and excellence. We're seeking someone with a sharp eye for detail, a strong grasp of our processes, and the confidence to spot improvements that eliminate inefficiencies and keep the department performing at its best.

About Herrington Carmichael:

Herrington Carmichael LLP isn't your average law firm. We're an award-winning, Legal 500 ranked team known for our

commitment to growth

, fostering strong

relationships

, and our

ambitious

approach to providing full-service legal guidance for businesses, families, and individuals. We value

collaboration

and strive for

excellence

in everything we do.

The Opportunities:

Your responsibilities will include (but aren't limited to):

Secretarial support:

Provide general secretarial support for the HOD and fee earners within the department including correspondence, court forms, digital dictation, billing and other documents.

Court Documentation:

Produce court bundles and prepare briefs to counsel.

Client enquiries:

Manage client enquiries in person, via email and by phone.

Post:

Ensure fee earners' post and DX is sent out daily.

Departmental Meetings

: Prepare agendas, minutes, and data for key meetings, ensuring all stakeholders are informed and ready to take action.

Diary Management

: Handle the scheduling and diary management for the Head of Department (HOD), ensuring seamless organisation of their time.

Client Relations

: Assist in processing client complaints, making sure issues are handled efficiently and professionally.

Billing Preparation

: Gather up-to-date billing information from Fee Earners to ensure timely and accurate billing cycles.

Financial Coordination

: Work closely with the Accounts team on forecasts, billing, and financial reporting to support department goals.

Team Collaboration

: Lead Fee Earner admin meetings, driving improvements and reporting feedback to the HOD.

Business Development

: Take charge of monthly business development meetings, collaborating with the HOD and Business Relationships Manager to boost department growth.

Debt Management

: Help reduce aged debt by working closely with Fee Earners to find solutions and improve financial performance.

Compliance & Efficiency

: Conduct regular audits, ensure all files are compliant with internal and external standards, and suggest ways to enhance processes.

Project Assistance

: Support the HOD with department-wide initiatives and lead on special projects when needed.

General Support

: Be the go-to person for administrative tasks, answering calls, covering holidays, and stepping in wherever the team needs you.


If you're ready to take on a dynamic role where no two days are the same and be part of a team that values efficiency, collaboration, and professional development, we'd love to hear from you! This is your chance to make a real impact while growing your career in an exciting, fast-paced environment.

The Perks:

Salary

up to 35,000 DOE

Department Manager Bonus Scheme

Free car parking

for your convenience.

Comprehensive benefits package

including a pension, enhanced maternity and paternity pay, 25 days holiday plus an additional day for Christmas closure and Perkbox benefits. The opportunity to

learn and grow

within a supportive and dynamic team.

Ready to Make a Difference?

We're looking for someone who is passionate about providing exceptional service, excited to be part of a winning team, and

embraces our core values of Growth, Relationships, Ambition, Collaboration, and Excellence

. If that sounds like you, apply via our website!

Herrington Carmichael is dedicated to fostering a workplace that celebrates diversity and promotes equal opportunities for all, regardless of race, ethnicity, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law. We are committed to fair and transparent recruitment processes. Reasonable adjustments for applicants with disabilities are available upon request. We believe that a diverse and inclusive workforce drives innovation and success.