Job Description

Reporting to the Head of Field Operations, the Operational Manager plays a pivotal role in ensuring operational performance, commercial viability of delivery, efficiency, and employee development within the Operational team. This role focuses on managing and optimising day-to-day performance, supporting Team Leaders, and working alongside the Technical Manager to maintain a balance between delivery pace and technical quality.

What you'll be doing:

Operations & Performance:

Develop and implement streamlined processes to optimize productivity, monitor throughput against KPIs, and resolve delivery issues in collaboration with Team Leaders.

Training & Development:

Coordinate and support training programs driven by data, staff feedback, and operational needs. Identify performance gaps and support continuous learning.

Team Leadership:

Oversee daily operations, support Team Leaders with workload management and staff engagement, and foster a culture of accountability and recognition.

Quality & Process Improvement:

Use reporting tools and audits to identify bottlenecks, drive continuous improvement, and ensure delivery meets quality standards.

Compliance & Risk:

Ensure operations comply with industry standards and proactively manage risks.

Issue Resolution:

Act as the escalation point for operational issues and support cross-team coordination to maintain smooth service delivery.

Reporting & Insights:

Prepare regular reports, analyse performance data, and identify opportunities for improvement.

About you:

Proven experience in operations management and/or training and development. Strong leadership and team management skills, with the ability to inspire and motivate others. Excellent communication and presentation skills, with the ability to convey complex information clearly. Solid understanding of operational processes, quality standards, and regulatory requirements. Advanced analytical and problem-solving abilities. Experience with project management methodologies and tools.

About us:

4site Consulting is a specialist Health & Safety consultancy supporting Commercial and Residential Property Management across the UK. Since 2006, we've delivered practical, down-to-earth compliance solutions tailored to the property industry.

As a family-run business, we value strong client relationships and consistent, high-quality service. Our experienced advisors and support team work closely to provide accessible, reliable, and cost-effective support.

If you're collaborative, purpose-driven, and ready to make a difference in a dynamic and supportive team, 4site could be a great fit.

Benefits

:

Company pension Company events 23 days annual leave plus bank holidays Christmas close down Professional membership reimbursement All tech, equipment and PPE provided that is required for your role Company-funded role relevant training and development.
Job Types: Full-time, Permanent

Pay: 45,000.00-55,000.00 per year

Benefits:

Company car Company pension Work from home
Ability to commute/relocate:

Feering, CO5 9FB: reliably commute or plan to relocate before starting work (required)
Experience:

Operations management: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person