Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Join JLL at an Exciting Mixed-Use Property!



We are seeking a dynamic and experienced retail focused Operations Manager to join our team at the vibrant mixed-use property. This is a fantastic opportunity to make a real impact, ensuring smooth operations and a positive experience for users and tenants alike.

What this job involves:

As an Operations Manager at JLL, you will lead, develop, and inspire service providers, contractors, and stakeholders, aligning their efforts with the asset strategy. You will take ownership and responsibility for the delivery of financial management, contract costs analysis, and performance delivery of SLAs and material KPIs within allocated contracts, budgets, and projects. A key aspect of this role is ensuring all Health and Safety and Environmental statutory elements are complied with, delivering managing agent and client best practice procedures. You will also ensure ESG strategies are delivered within time frames and budget, working closely with colleagues, clients, and stakeholders to optimize all deliverables across multiple site-based disciplines. At JLL, we are collectively shaping a brighter way - for our clients, ourselves, and our fellow employees, and this role is at the forefront of that mission.

What your day-to-day will look like:

Overseeing all Facilities and appointed service contractor management to maintain high standards, carry out KPI reviews and meeting.

Maintaining accurate training records for service delivery site-based staff and ensuring all third-party statutory licensing and qualifications are up to date.

Site safety walk rounds, close liaison with occupiers and engaging with visitors.

Daily/weekly management of Vision/Riskwise ensuring compliance.

Managing Vantify system and ensuring all paperwork is reviewed in a timely manner.

Liaising with CM/DCD and the managing agent's procurement teams reporting back on service provider performance.

Preparing and delivering operational reports as required to keep stakeholders informed.

Managing all work permits and associated paperwork (RAMS) in line with managing agent and client requirements.

Assisting the CM/DCD in the development of and compliance with the Asset's emergency planning and business resumption plan.

Ensuring all fire safety strategy is maintained at all times.

Overseeing all accident and incident reporting, including insurance and statutory forms and procedures.

Ensuring energy consumption is monitored and recorded using software platform (Deepki) and actively seeking methods to reduce consumption.

Ensuring all Assets waste is monitored and actively seeking to reduce output and ensure maximum recycling rates are achieved.

Forming part of the duty management Rota.

Required Qualifications:

Ideally a recognised and certificated H&S qualification (IOSH or NEBOSH) or relevant experience in a H&S focused environment with responsibility for managing H&S, Environmental, and ESG compliance

Good administrative and IT skills (Word, Excel PowerPoint and CAFM systems including RiskWise, Vantify (Elogs).

Good numeracy skills with relevant experience setting and managing budgets, meeting deadlines, and working within financial limits.

Ability to produce clear, grammatically accurate, and professionally presented written communications and reports.

Strong customer relations skills with a strong focus on occupier engagement

Management of car park

Strong capability in overseeing contractor performance, ensuring compliance with contractual obligations, health and safety standards and monitor service delivery.

Ability to work alongside and integrate into an established team, unflappable works well under pressure and has a good sense of humour - we believe the most effective teams are built when everyone is empowered to thrive, so a collaborative spirit is key.

Ability to demonstrate utmost discretion and diplomacy when dealing with all sensitive and confidential information and can demonstrates exceptional understanding of the General Data Protection Regulation (GDPR).

Strong organisational skills with the ability to multitask and prioritise workload.

Ability to both work on own initiative, to listen and willingness to learn.

Team player, maintain close working relationships with all employees of the business to assist in the facilitation of projects.

Results and achievement orientated to high standards.

Knowledge of environmental management and sustainability practices.

Ability to remain calm, decisive, and effective in emergency situations, including those involving hostility or heightened risk. Capable of taking charge, coordinating appropriate responses, and ensuring the safety of individuals and assets while maintaining professional conduct under pressure.



Preferred Qualifications



Experience of contract procurement.

Tertiary qualification preferably related to facilities management or technical services.

What sets JLL apart is our culture of collaboration, locally and across the globe; experience working in a matrix environment is a plus.

Retail minded with experience in managing retail-focused environments, car park operations including contractor management and data analysis. An awareness of footfall and sales data and ability to identify trading patterns.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.