Job Description

Office: London
Remote: UK

About Revolut


People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products -- including spending, saving, investing, exchanging, travelling, and more -- help our 60+ million customers get more from their money every day.


As we continue our lightning-fast growth,? 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work(TM). So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.


About the role


At Revolut, we do Ops differently. Our hyper-talented operations experts don't just keep things ticking over. They're given the most complex, hard-to-solve problems in the business. Then they create elegant, scalable solutions that keep pace with our ambitious growth plans.


We're looking for a Fraud Operations Manager to maintain and develop sustainable fraud mitigation strategies for our expansion efforts in the US. You'll identify emerging fraud threats, monitor financial crime risks, create strategy roadmaps, develop analytics to mitigate fraud risk, and maintain our systems and controls.


Up for the challenge? Let's get in touch.


What you'll be doing

Monitoring fraud risk throughout the customer lifecycle to provide timely detection of emerging patterns in criminal activity Leading the creation of a fraud roadmap and prioritising team efforts to complete it Working with external vendors to evaluate the effectiveness of external fraud solutions Collaborating with central financial crime product team members to lead the development of risk solutions Partnering with the Finance team to forecast key fraud P&L drivers Leading the analytics of key trends and creating creative solutions to balance customer experience and fraud risk Monitoring fraud-specific BCIs and KRIs, and leading resolution by identifying the key risk vectors Analysing fraudster profiles and types of fraud (synthetic identities, money mules, etc.) to understand the key risk drivers and create a plan to mitigate risk Investigating fraud and alerts, overseeing cases to completion Proposing solutions to reduce fraud risk and financial losses while minimising the impact on customers Conducting 1LoD product risk assessments of new or changing products and features, proposing appropriate controls to support successful deployment

What you'll need

4+ years of experience managing fraud in the financial services or payments industries Expertise in fraud risks within payments, banking, or investments Proficiency in Python or SQL The ability to easily analyse and draw conclusions from data The ability to learn quickly, solve complex problems, and excel in a fast-paced environment Solid interpersonal skills to collaborate cross-functionally across global teams to ensure execution against regulatory requirements and internal policies To be comfortable working with ambiguity and in a self-guided manner Excellent communication skills

Nice to have

Experience addressing fraud in the US People management skills
Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment.*

Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.*

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

Benefits at Revolut

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No ping pong tables or bean bag chairs, just benefits you actually want

Get what you need to succeed

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Financial benefits that show we value your work Flexibility to work from home, the office or abroad A free Revolut Metal subscription loaded with perks Exciting events year-round so you can get to know your team

Discover our values
We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.


Culture
Get It Done


Revoluters always push through!
We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.
Deliver WOW


We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.
Dream Team


We select, coach, and retain the top talent only and give them all the support to achieve greatness
Never Settle


Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.
Think Deeper


Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.