Job Description

Company

: Eclipse Energy

Job Title:

Operations Manager

Department:

Operations

Reports To

: Operations Director

Location:

Hybrid - Office and Field-Based

Contract Type:

Full-time, Permanent

Salary:

Competitive, based on experience

About Eclipse Energy:

Eclipse Energy is a leading retrofit specialist based in Halifax, delivering energy efficiency solutions to homes across the North of England. Our work focuses on helping households reduce energy bills, improve comfort, and lower carbon emissions through funded retrofit programmes such as ECO4 and the Great British Insulation Scheme (GBIS). We provide end-to-end services including assessment, design, installation, and compliance under PAS 2035.

We are committed to high standards of workmanship, regulatory compliance, and a customer-first approach.

Role Overview:

The Operations Manager is responsible for coordinating day-to-day activity across field and office-based teams to ensure work is delivered to a high standard, on time, and in line with funding and compliance requirements. The role supports the delivery of multiple retrofit projects, overseeing installations, surveys, site activity, and operational support. The postholder will work closely with Project Managers, Business Support, Submissions, and Procurement to manage resourcing, resolve issues quickly, and keep delivery on track.

Key Responsibilities:

Team and Delivery Management:

Lead and support operational delivery teams across installations, surveying, and support functions. Plan and allocate resources in line with project needs and staff availability. Oversee subcontractors and third-party teams, ensuring they deliver to required standards. Maintain clear communication between site, office, and senior management.

Quality, Compliance & Safety:

Ensure all works meet PAS2035/2030 and relevant funding compliance requirements. Conduct regular site visits to monitor progress and quality. Ensure documentation and photographic evidence are collected before handover to Submissions. Lead toolbox talks, spot checks, and safety briefings to promote safe working practices. Investigate any operational incidents and ensure lessons learned are implemented.

Process Improvement & Efficiency:

Review and improve workflows across departments to reduce delays and improve quality. Work with senior management to roll out new systems or tools that support efficiency. Document and maintain clear processes and procedures for operational teams.

Performance Monitoring:

Track KPIs across installation and survey functions and act on underperformance. Produce regular reports on progress, performance, and resourcing for senior management. Maintain risk and issue logs for operational delivery and escalate concerns as needed.

Procurement and Budget Support:

Work closely with Procurement to plan and manage materials, equipment, and subcontractor use. Support forecasting and resourcing to keep delivery within agreed budgets. Provide feedback to improve cost control and supplier performance.

Customer and Stakeholder Engagement:

Support Project Managers and field teams in resolving customer issues promptly. Lead investigations into complaints or delivery failures and implement corrective actions. Attend client and funder meetings where operational input is needed. Help manage expectations around timelines, quality, and delivery constraints.

Technology & Reporting:

Support the roll-out and use of operational systems (e.g. job tracking, field apps, reporting tools). Monitor data quality across systems and address gaps in reporting or usage. Lead internal updates and ensure teams understand how to use relevant systems properly.

Essential Skills & Experience:

Strong operational background, ideally in retrofit, construction, or a related field. Experience leading teams in a fast-paced, multi-site delivery environment. Working knowledge of PAS standards and retrofit delivery requirements. Able to plan, communicate, and manage issues effectively under pressure. Comfortable working across teams and departments to maintain performance. Proficient in Microsoft Office and relevant field/project management software. Full UK driving licence required.

What We Offer:

Site and office-based - regular travel required. Occasional evening or weekend work depending on project needs. Company vehicle provided Medicash healthcare plan included 3-month probation period applies
Job Type: Full-time

Pay: 40,000.00-55,000.00 per year

Benefits:

Company pension Free parking Life insurance On-site parking Private medical insurance
Schedule:

Monday to Friday
Licence/Certification:

UK Drivers License (required)
Work Location: Hybrid remote in Halifax HX1 3TT