Job Description

JOB TITLE:

Operations Manager

DEPTARTMENT:

Operations Team

HOURS:

37.5 hrs per week (including evenings and weekends)

CONTRACT:

Permanent

SALARY:

30,000 - 34,000 (depending on experience)

PURPOSE OF THE JOB

The Operations Manager reports into the Chief Operating Officer and is responsible for the Operations Team, which consists of a team of Duty Managers and Venue Wardens. The Operations Manager will take lead on the security, public safety, and daily running of The Piece Hall. You will work closely alongside the Venue, Facilities and Compliance manager to deliver all the expectations of a world class visitor destination.

The Operations Manager will be the direct line manager to the Duty Managers. You will be responsible for the daily management of the premises and tenants, cleaning, public safety and security, and the smooth delivery of operational processes.

KEY RESPONSIBILITIES

Direct Line Manager responsibilities for the Duty Managers, ensuring that all managerial duties are completed.

Creating rotas, approving annual leave, and managing sickness and absences amongst the Duty Managers.

Responsible for managing tenant relationships, discussing premises issues directly and expediently solving the problems as quickly as possible. Oversee and supervise tenant fit outs and changeovers to ensure compliance with agreements and safeguarding the fabric of and utility supplies to the building. Manage the maintenance and cleaning of shared public spaces with neighbouring organisations to ensure an ongoing positive working relationship whilst managing shared costs and responsibilities. Managing and safeguarding the premises, as well as ensuring public safety as required to ensure minimum staff costs without compromising world class customer service and facilities. Training and development of all line managed staff. Responsible for the routine and emergency opening and closing of the premises and communication thereof. Build constructive and open working relationships with users of the building to ensure a high-quality experience. Managing and overall responsibility of the Operations Team, including recruitment, manpower, planning, training and development. Working closely with our Events and Operations Teams to ensure that all of our events run safely and smoothly with appropriate procedures, staff and management in place. Buddy with the Venue, Facilities & Compliance Manager to cover each others holidays to ensure that the venue has support at all times.

CANDIDATE PROFILE

Demonstrable experience of delivery of a safe and clean public building or visitor destination to a high standard. Experience of facilities management in a building with a Grade Listing (ideally Grade 1).
A strong track record of customer focussed delivery in a public building or visitor attraction. Demonstrable experience of managing effective and efficient cleaning and security teams or contracts in a large public space/building. A good understanding of mechanical and electrical maintenance in a public building. A good working knowledge of all relevant Health and Safety legislation and regulation and experience of implementing and managing the compliance. A good working knowledge of utilising and managing CCTV systems. A good working knowledge and experience of managing security and public safety for public buildings and spaces. A good working knowledge and demonstrable experience of managing utility contracts ensuring minimum waste and best value. Demonstrable experience of effective waste management in a public building. Experience of creating successful working relationships with tenants. Demonstrable experience of and willingness to undertake general hands-on minor maintenance. Effective and efficient checks and record keeping for legislation and regulatory requirements.

Proven experience of line management.

Experience of delivering consistently high-quality facilities around event delivery. Experience of managing the IT systems for a building's communication. A proven track record in development and implementation of fire and evacuation strategies. Experience of writing effective and appropriate risk assessments. A track record in ensuring compliance with all appropriate policies, procedures, contracts and relevant legislation. Demonstrable experience of positively managing relationships with third parties such as tenants or business neighbours. A history of and ability to support multiple projects simultaneously.

OTHER RELEVANT SKILLS & KNOWLEDGE

A demonstrable enthusiasm for The Piece Hall and the huge potential of the organisation and the area, and the ability to help shape and realise the Trustee's and CEO's vision for The Piece Hall. The ability to build key, cross functional relationships. Good communication skills, both written and face to face. Evidence of being a positive problem-solver. Strong negotiation skills and significant experience of finalising contracts with contractors and suppliers. Numerate with competent IT skills. The ability to deliver excellent customer and client service. An understanding of how to control costs without compromising the need for exemplary customer service levels. The ability to implement business development ideas with enthusiasm and an appropriate level of expediency. An understanding of the sensitivity of commercial activity in a heritage building. A team player, able to work independently of hands-on direction. Able to build a network of key external suppliers. An understanding of staff development and support. The ability to positively represent The Piece Hall to external bodies. The willingness to work outside of 'normal' office hours when required. A robust sense of humour and genuine enjoyment of work and the ability to maintain these attributes under pressure.

N.B We expect all Piece Hall Staff and volunteers to maintain and demonstrate at all times a very positive and supportive attitude to the organisation and to all colleagues. We consider this to be the key "behaviour" that is applied to all other requirements of all posts.

This job description in not exhaustive and amendments and additions may be required in line with future changes in policy, regulation, or organisational requirements, it will be reviewed on a regular basis.

This role may be subject to a criminal record check.

Job Types: Full-time, Permanent

Pay: 30,000.00-34,000.00 per year

Benefits:

Canteen Company events Cycle to work scheme Discounted or free food Employee discount
Work Location: In person