Job Description

Do you obsess about the detail? Do you consistently strive for excellence? Do you have sound financial acumen? Then lets talk.


We are looking for an experienced Hotel Operations Manager to lead, inspire and motivate the operational teams in our hotel to deliver exceptional customer service and drive commercial results.


As our Hotel Operations Manager, you will be working closely with the General Manager and to drive excellence throughout the hotel. Ensuring seamless guest experiences throughout and upholding brand standards will be at the heart of your day to day activities. By collaborating with your department heads you will maximise on commercial results, maintain a safe and secure environment for our guests and team and enhance employee engagement.

Requirements:

Proven experience in hotel management, with a track record of success in delivering exceptional guest service. Strong leadership skills with the ability to motivate and empower team members. Excellent communication, interpersonal, and problem-solving abilities. In-depth understanding of hotel operations and guest satisfaction. A passion for hospitality and a relentless commitment to excellence.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250.

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month.

Supporting your hospitality career growth

Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team? Click Apply Now

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.



Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.