Job Description

Description

We're looking for a

Team Manager

to lead and develop a high-performing team within Platform Operations. You'll oversee all aspects of the team's activities, ensuring accurate and efficient processing while delivering exceptional service and positive client outcomes. This role combines operational oversight with leadership, collaboration, and continuous improvement. You'll need strong management skills, deep knowledge of platform processes, and the ability to work effectively with stakeholders across the business.

What you'll do

Lead and Develop the Team:

Manage, mentor, and inspire Operations and Senior Operations Associates. Promote accountability, excellence, and motivation.

Oversee Operations:

Ensure timely, accurate, and compliant end-to-end processes.

Optimise and Implement Best Practices:

Refine operational procedures and controls to maximise efficiency and mitigate risk.

Collaborate Cross-Functionally:

Work closely with other Operations managers and teams for seamless service delivery.

Issue Resolution:

Monitor and resolve operational issues quickly, preventing recurrence.

Drive Process Improvement:

Champion automation and workflow enhancements to increase scalability and reduce manual tasks.

Reporting and Insights:

Produce accurate MI on team performance and operational challenges for senior leadership.

Goal Setting and Performance Management:

Set SMART goals and conduct regular progress reviews.

Stakeholder Engagement:

Lead service calls with adviser firms, third-party users, and suppliers, ensuring excellent external relationships.

The knowledge, experience and qualifications you need

Proven experience in

leading and managing operational teams

, including setting objectives, coaching, and performance management. Demonstrable ability to

develop team capability

, foster engagement, and build a culture of accountability and continuous improvement. Strong track record of

delivering results through others

in a fast-paced, regulated environment. Investment Management Certification or studying towards it. Ability to perform effectively under pressure, meet tight deadlines, and thrive in a dynamic environment. Meticulous attention to detail with high accuracy in all tasks. Excellent numeracy and literacy skills. Ability to work independently and collaboratively across teams.

The base

You'll be based at our Broadlands Business Campus near Horsham in West Sussex. It has high standards and an international reputation, without being in the city: a big, countryside campus means life will feel a little different. We support our offices by using cutting edge software and hardware and our spacious campus facilities mean there's a great working environment for the team. With an on-site restaurant, coffee shop and gym, our campus has much to offer. And commuters can relax on our dedicated regular shuttle bus to and from Horsham's main line train station.

We know that helping you balance personal and professional commitments is a big part of that, so we're open to flexible working. Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need.

About Benchmark Capital

Benchmark is one of the UK's leading financial planning businesses, aiming to help our clients realise aspirations and achieve peace of mind. We do this through our unique business model which provides supports to over 1000 financial planners through our technology led platform across our employed, self-employed and independent segments. The solutions are award-winning, enabled by proprietary technology covering regulatory, platform and investment services, all of which are designed to support advisers at every step of their journey - from starting their career, improving how they run productively and effectively, to accelerating its growth and ultimately thinking about succession planning.



We operate offices across the UK, and have rapid expansion plans, and are highly acquisitive having made over 50 acquisitions over the last few years. We also provide integrated solutions incorporating our own investment, pension, platform, technology and compliance services.



As a financial planning business, we help people realise their aspirations and achieve peace of mind, and therefore ensuring good client outcomes is central to decision making. Our regulatory requirement to achieve positive consumer outcomes and to treat client fairly are embedded within our organisation, and we take responsibility for embracing and promoting our duty of care to all clients, including those who may be more vulnerable than others.



As part of the

Schroders Plc Group

, and the Schroders Wealth Division, Benchmark sits within the UK largest listed asset manager with over 750bn of assets. Benchmark has the benefit of having a focussed business model with clear accountability with the benefits of being part of one of the UK's largest financial services businesses.

We're looking for the best, whoever they are

We know that diverse perspectives and an inclusive culture where all can succeed lead to better decisions and stronger outcomes for the company its clients and its employees. That's why inclusion and diversity are strategic priorities for us. We're proud to be an equal opportunities employer. You're welcome at Benchmark regardless of your age, disability, gender identity or expression, religious beliefs, sexual orientation, or socio-economic background. We're building a workplace where everyone feels respected, valued, and empowered to thrive.