Job Description

Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor.
We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK's longest-running insurer.
Our Institutional Retirement business is the UK's longest-serving active bulk annuity provider.
Who we are
Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated 86.1 billion at 31 December 2023.
Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us.

We're looking for an Operations Manager to join our Institutional Retirement Finance team. This is a pivotal role focused on planning, coordination, and delivery across complex reporting processes. If you thrive on organising, prioritising, and driving results in a large corporate environment, this is your opportunity to make a real impact.
You won't be crunching numbers or producing accounts - this is about operational delivery. You'll bring structure, clarity, and momentum to critical activities, ensuring teams stay on track and outcomes are achieved.
What you'll be doing:

• Leading planning and prioritisation of reporting activities across multiple teams
• Coordinating delivery plans and monitoring progress to keep projects on track
• Building strong relationships with stakeholders across Institutional Retirement and Group functions
• Driving governance and escalation processes to manage risks and compliance
• Facilitating timely flow of data and information through effective supplier oversight
• Identifying opportunities for process improvement and embedding best practices
• Supporting operational readiness for new business transactions and change initiatives
• Acting as a visible point of contact across the business to align priorities and resolve blockers

Qualifications
Who we're looking for:

• Proven experience in project or operations management within large organisations
• Strong organisational skills - a true "completer-finisher" who keeps things moving
• Excellent stakeholder management and influencing skills across multiple teams
• Ability to navigate complex corporate structures and gain alignment on priorities
• Experience in financial services or similar regulated environments desirable
• Comfortable working with ambiguity and driving clarity through structured planning
• Highly proactive, resilient, and confident in managing competing priorities
• Professional qualifications in project management or equivalent experience advantageous

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer - both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Skills Required