Job Description

About Ground Up Property Services

Ground Up Property Services is a leading provider of facilities maintenance, reactive and planned works, and major project delivery across the residential and commercial sectors nationwide. We specialise in 24/7 property maintenance for block management and social housing clients, delivering high-quality, compliant, and responsive services through our skilled in-house teams and trusted contractor network.

As we continue to expand our footprint and innovate through technology and AI-driven processes, we're seeking an exceptional

Operations Manager

to drive efficiency, consistency, and excellence across all operational functions.

Role Overview

The Operations Manager will oversee the day-to-day running of the operational teams, ensuring works are delivered on time, within budget, and to the highest quality and compliance standards. This role is pivotal in aligning field operations, service delivery, quoting, and client satisfaction with Ground Up's strategic objectives.

You'll act as the link between Directors, office-based teams, and field engineers -- leading by example, embedding process discipline, and ensuring every aspect of Ground Up's operation runs smoothly and proactively.

Key Responsibilities

Operational Management

Oversee the daily operations across all service lines -- reactive maintenance, quoted works, planned maintenance, and project delivery. Manage and monitor workload distribution, team performance, and job completion targets through the

eWorks

management system. Review job reports, costs, and progress updates, ensuring all documentation meets company and client standards. Coordinate across departments (Service Desk, Quoting, Finance, Projects) to ensure seamless handovers and delivery.

Team Leadership

Lead and support field engineers, supervisors, and coordinators to ensure productivity, accountability, and consistent communication. Implement and oversee staff training, toolbox talks, and performance reviews. Ensure all health, safety, and compliance standards are understood and upheld on every job.

Client and Contractor Management

Maintain strong client relationships through proactive communication, problem resolution, and performance updates. Manage subcontractors -- ensuring timely reports, completion notes, and adherence to Ground Up's quality standards. Attend client meetings and site visits to review ongoing works, KPIs, and service improvements.

Process, Compliance & Performance

Drive operational excellence through data, KPIs, and process improvement initiatives. Ensure all works comply with CDM 2015, WAHR 2005, BS and EN standards, and internal company procedures. Monitor and report on key metrics including turnaround times, margin control, completion rates, and SLA compliance. Identify and implement new tools, workflows, or automation to enhance efficiency and service delivery.

Strategic & Financial Oversight

Work with Directors to set and deliver operational targets, budgets, and resource plans. Monitor project and maintenance job profitability, identifying trends or inefficiencies. Contribute to tender submissions, bid responses, and client presentations where required.

Key Skills & Attributes

Proven experience in a senior operational or service management role within

facilities management

,

property maintenance

, or

construction

. Strong leadership and communication skills with the ability to motivate cross-functional teams. Excellent understanding of operational systems (eWorks or equivalent CAFM/Job Management platforms). Commercial acumen and analytical mindset -- capable of interpreting data and driving action. Organised, proactive, and calm under pressure, with the ability to handle competing priorities. Up-to-date knowledge of H&S legislation and relevant compliance standards. Forward-thinking, innovative mindset aligned with Ground Up's digital-first and quality-driven ethos.

Qualifications

Minimum 5 years' experience in an operational leadership role (FM, Maintenance, or Construction). IOSH Managing Safely (desirable). NVQ Level 4+ in Management, Construction, or Facilities Management (desirable). Full UK Driving Licence.

Why Join Ground Up?

Be part of a

fast-growing, tech-enabled FM company

redefining how reactive and planned maintenance is delivered. Work alongside an experienced and supportive leadership team that values innovation and accountability. Opportunities for career progression, leadership development, and involvement in national growth projects. Competitive salary, performance bonuses, and company benefits package.
Job Types: Full-time, Permanent

Pay: 26,346.12-57,049.03 per year

Benefits:

On-site gym On-site parking
Experience:

operational leadership role: 5 years (required)
Work authorisation:

United Kingdom (required)
Willingness to travel:

25% (required)
Work Location: In person