Job Description

Operations Manager - JC Gas and Plumbing Services

London NW5 | Full-Time | Small but Ambitious Business

Are you an organised, proactive operator who thrives in a fast-paced trades environment?

Join our growing plumbing company as an

Operations Manager

and take the lead on job scheduling, team coordination, and customer satisfaction.

About Us

We're a well-established local plumbing business with a strong reputation for quality work and responsive service. While we're not a large company, we are committed to growth, structure, and exceptional service. We are a family run business and nobody expects more from us than we do from ourselves. We strive to empower our associates to deliver beyond the high expectations of our clients, every day.

The Role

As Operations Manager, you'll be the

central coordinator

for day-to-day operations. Your role will be divided into four key areas; Operations & Logistics; Client Service Relations; Finance; Business Development; with the main focus being Operations & Logistics. There is a mutual understanding that this job description is indicative, not exhaustive and this role is 'in development', and what it requires will adjust depending on the progression of the company. This is a senior role and there is the expectation for balanced leadership, decision-making, problem solving and a drive for strategic improvements. You will collaborate closely with the Director of JC Services Gas & Plumbing on strategy and growth and you will help to shape company culture.

Key Responsibilities

Operations & Logistics:

Liaise with and coordinate suppliers, clients, technicians, accountants and employees using various operating systems Schedule, prepare, coordinate, track and reconcile all jobs Create, organise and maintain databases and work processes to increase the efficiency of the company Responsible for introducing and implementing new office tools Build and maintain portfolios Conduct regular reviews to track progress, update statuses, and avoid missed jobs Allocate jobs based on technician availability, skillset, and location Respond to urgent requests or changes in schedule quickly and effectively Manage all junior office staff

Client Service Relations:

Client facing: represent JC Services, at a high standard, to clients of all levels Develop new client relationships Respond to urgent requests or changes in schedule quickly and effectively Provide clear, timely updates to customers before, during, and after jobs Handle service complaints with professionalism and a customer-focused approach Ensure all compliance documentation is completed accurately, sent to the customer, and properly archived

Finance:

Track employee work hours Track budgets across all jobs Oversee all payroll and invoicing Work with Director to strategise & standardise pricing where appropriate

Business Development:

Identify inefficiencies and implement new systems and work tools Explore opportunities for business development Ensure all applications, programmes and work tools are optimised in their usage Research competitors Analyse revenue streams suggesting areas for financial growth Work with the Director to develop a structured expansion plan

What We're Looking For

Essential requirements

Good time keeping & consistent attendance Experience with all Microsoft Office products including Outlook, Word and Excel plus Google Suite Familiarity with a range of productivity tools and/or ability to absorb & implement new tool functions Ability to handle a fast paced, high pressure environment Excellent communication skills and enhanced organisation skills Ability to work as part of a team and take initiative as an individual Attention to professional appearance Enthusiastic and positive approach

Preferred requirements

A background in clerical and administrative duties Basic knowledge of plumbing practices and products Familiarity with productivity tools ie. Dropbox, Monday, Service Mate, Plan Day, Xero Background in leadership roles

What We Offer

A key role in a tight-knit, growing business Autonomy and support to improve how we operate Hands-on experience with modern systems and compliance tools A stable, full-time opportunity with room to grow professionally

Sound Like You?

This is a hands-on leadership role where you can directly shape the efficiency, service quality, and future growth of a respected local business. If you're organized, proactive, and ready to take ownership of key processes, we'd love to have you on the team.

Job Type: Full-time

Pay: 40,000.00-60,000.00 per year

Additional pay:

Performance bonus
Schedule:

8 hour shift Monday to Friday
Application question(s):

Do they live within half an hour of NW5?
Work Location: In person