Job Description

Operations Manager

London

(Hybrid Working)


A benchmarked salary between

43,050

to

49,350

based on your level within our progression framework.

Who we are

Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow.


For the last 10 years, we've helped brands navigate and harness the chaos of social bringing method to the madness. From household names like Guinness, Ferrero and Ford to the next generation of big brands likeSmirnoff, ASDA and Captain Morgan.



As a proud B Corp, we care about People, Planet, and Profit in equal measure. Working hard to attract, retain, and develop the best social-first talent in our industry and creating a business and culture for them to thrive in.


We're an ambitious team of over 175 people across the UK & US, and we're not stopping there. We're growing fast, and so we're looking for a new

Operations Manager

to join our Ops team.


You'll take responsibility for managing, scheduling, and optimising resource across the agency. Working closely with our Operations Director to balance our team happiness, commercial success, and quality of work through sound decision-making.


You'll also be working to effectively deliver our time operations, through brilliant hygiene and accuracy.


This role is perfect for someone with a brilliantly operational mind, great commercial awareness and most importantly a passion for people.

? What you'll be doing:

+ Resource Management: working with the Operations team as the central point for all agency resource management and planning in response to project plans and growth requests, in our agency software, Productive + Allocation: ensuring the right skill set & experience is matched and allocated to each brief and scope of work, with a consciousness for cost, and ensuring our gross margin targets are met
+ Data Accuracy: Ensuring our scheduled operational data in Productive is accurate and managed efficiently, meeting best practices
+ Freelance Management: Manage the processes & briefing of our freelance network, to help scale the agency's commercial capabilities, collaborating with the talent acquisition & network managers to do so
+ Monitoring, Measurement & Reporting: providing regular reports on our key time metrics, freelance usage and scheduling accuracy, drawing insights and supporting impactful change
+ Delivering Time Operations: Working with our Ops Director to ensure our time operations unlock commercial performance through brilliant hygiene, accuracy and commercial awareness
+ Effective Processes: driving efficiency in our operational processes to enable accurate measurement of our time and management of our scopes of work

Who we're looking for:

You've got 2+ years of experience working in a similar operational role (preferably in an agency) A brilliant communicator with a collaborative mindset; you understand the diplomacy, empathy & tact needed in this role Organised, agile with an eye for detail; you'll be able to work at a fast pace and keep our data up-to-date A problem-solver who wants to take ownership and implement new processes to drive improvements across the agency Good understanding and comfort working with various software, with good Excel skills Real drive and ambition: we're a growing team and have ambitious plans, so we're looking for someone who wants to help shape our business operations over the next few years

? Our values:

Our values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture.

See Challenge as Opportunity

... is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.

Say It Simply

... is how we communicate. Think of the basic rules of communication - honest, clear, confident.

Do What You Say

... is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose.

Make Each Other Better

... is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.

Consciously Contribute

...is bigger than all the others. It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what's just, not what's easy or immediately self-serving.

Everyone's welcome:

We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We don't simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.

A day in the life at Born Social:

We've partnered with Day of Wrk to show you what daily life is like in some of our most popular job roles. Visit their site to see content from some of our team including Social Media Managers, Motion Designer & Account Managers.