Job Description

At Pro we are passionate about delivering expert advice with specialist services, our Client Operations Managers across the business are critical to ensuring we deliver the best service possible to our clients.

The role of Operations Manager at Pro is to support the UK Head of Operations in driving operational effectiveness and to manage people, budgets, and client delivery, all whilst championing organisational change.

The successful candidate will display the passion and drive needed to further their career and become a great Operations Manager. They will be ready to use the team management skills and industry knowledge they have gained in their career to date and will be excited to develop these and their commercial skills/knowledge (client delivery and budgeting) with the guidance and support of the Head of Operations.

Pro operates a hybrid working model, with a minimum of 3 days working in the client London office

Responsibilities:

You are able to maximise utilisation and productivity across your business area maintaining gross margin. You can define and implement processes in a consistent manner within the team. You will be accountable for effective and successful fulfilment of resourcing needs You are able to increase operating margins with appropriate operational improvement plans You ensure resources are effectively and pro-actively managed by limiting client downtime. You support the UK Head of Operations in achieving Insurance Services' financial and commercial objectives, and ensuring the team remains compliant with corporate processes. You display leadership and champion organisational change. You assist your Team Managers with information feeding into bi-yearly and yearly appraisals. You cascade company and management information, ensuring strategy is disseminated into your area You facilitate career progression in the department and can hold career development conversations with your direct reports. People Management Activities: making sure your team's regular performance feedback sessions are delivered, one to one's are in place, absence management followed, and conduct issues addressed accordingly.

Essential Skills & Experience

You keep up to date with the Lloyd's and London Market You understand the technical business function that you are managing, you are able to develop and support your direct reports. You drive profitability for specific client contracts, supporting contract and account managers by helping to detect additional opportunities. You act as a referral point and an escalation point for any client delivery issues which directly impact operations. You work with account managers, developing their capabilities and reporting frameworks with clients, ensuring we are abiding to T&Cs.

Desirable Skills & Experience

Experience of organising projects and leading change Experience conducting process improvement reviews PowerBI knowledge is advantageous, or willingness to learn Professional CII study is advantageous Strong leadership skills Able to maintain positive approach at challenging times whilst motivating the teams Able to deliver difficult messages to the team Experience in people management topics Able to maintain own and team motivation Ability to work on own initiative Excellent working knowledge of London Market systems and procedures Ability to prioritise team workload to meet deadlines Excellent communication skills Maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with Clients, direct reports and colleagues
By submitting your personal data to Pro and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information, please refer to our Data Protection Policy, a copy of which can be requested from Pro HR.

Job Types: Full-time, Permanent

Pay: From 60,000.00 per year

Work Location: Hybrid remote in London EC3N