Job Description

Covent Garden , London, WC2E 8RB
Contract Type: Permanent
Working Hours: 40
Job Category: Retail - Management
09/11/2025 - 28 days remaining

Job Introduction

--------------------


At

Whittard of Chelsea

, we've been delighting customers with exceptional tea, coffee, and hot chocolate since 1886. In our

flagship store

, we bring that passion to life on a grand scale-welcoming thousands of customers, handling complex operations, and upholding the highest standards of excellence.


We're now seeking an

Operations Manager

to keep everything running like clockwork behind the scenes-managing stock, leading on efficiencies, and creating the solid foundation that allows our customer experience to shine.

A Day in the Life

You'll be:

Running Retail Operations

- Overseeing stock movement, deliveries, replenishment and all operational routines to support a seamless customer journey.

Driving Efficiency

- Identifying smarter, faster, more effective ways of working across the store and ensuring resources are used in the right way.

Owning Compliance

- Ensuring the store meets all operational standards including

health & safety, food safety, security and cash handling

.

Maintaining Retail Excellence

- Keeping back-of-house and shopfloor standards high-from visual presentation and stockroom layout to ticketing and housekeeping.

Supporting the GM

- Acting as a trusted right hand in all operational areas, stepping up when required, and contributing to store planning and execution.

Leading by Example

- Coaching team members on best practice in stock handling, systems use, and operational routines.

What Makes You Exceptional? We're looking for someone with:

Previous operations or stock management experience

- ideally from a busy retail environment with high volume and pace.

Strong attention to detail

- with an ability to spot inefficiencies, reduce waste, and improve systems.

Confidence using stock systems and reporting tools

- you know your way around replenishment processes and can translate data into action.

Calm, logical thinking

- you're comfortable juggling tasks, solving problems on the go, and keeping things moving during busy periods.

A passion for structure and standards

- you understand how back-of-house excellence enables a fantastic front-of-house experience.

Team collaboration

- able to build strong relationships across the wider store team and support colleagues to follow best practice.

Why Whittard - and Why Our Flagship Store?

This isn't just an operations role-it's a key leadership position in one of our most important stores. At our

flagship location

, you'll be trusted with the systems, routines, and resources that power the store, all while working with a passionate, supportive team.


We offer:

Up to 50% staff discount Monthly product allowance Retail bonus scheme Training and development pathways A vibrant store environment where your work truly makes a difference

Help Us Keep Everything Flowing Smoothly

If you're passionate about precision, thrive on efficiency, and love creating structure in a fast-moving retail setting, we'd love to hear from you.

Apply now

and play a vital role in keeping Whittard's flagship store at its brilliant best.



#

Overview

Number of Positions

1

Contract Type

Permanent

Working Hours

40

Job Category

Retail - Management

Location

Covent Garden , London

Reference

whittardcareers/TP/107/178