Job Description

IN ART WE TRUST

Moco isn't like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don't need to be an art expert, just open-minded, energetic, and ready to be part of something exciting.

THIS IS YOU

Are you an operations leader with deep experience in managing venues and teams, who also brings a strong commercial mindset? Do you come from the world of tourism, attractions or hospitality, and understand how operational excellence and strategic marketing together drive a successful and profitable visitor experience?



As the Operations Manager, you will take ownership of all aspects of day-to-day operations, ensuring efficiency, smooth processes, high-quality service and a seamless visitor experience.



While your primary focus will be operational leadership, you will also contribute to commercial performance across revenue-generating areas, including ticketing, retail, merchandising, private hire and visitor offerings. This is a high-impact role where operational expertise is paramount, complemented by strategic commercial insight.



You will work closely with teams across operations, facilities, sales, marketing and HR to optimise processes, enhance visitor satisfaction and support revenue growth. We are looking for a results-driven professional who can lead operations with confidence, improve efficiency and leverage commercial opportunities to deliver an exceptional and financially sustainable visitor experience.

KEY RESPONSIBILITIES

Operational Oversight: Lead all venue operations to ensure an efficient, welcoming, and safe experience for all visitors. Maintain high standards of service, operational processes and overall visitor satisfaction. Commercial Support: Collaborate on strategies to maximise revenue across commercial activities such as ticketing, retail, private events and group bookings, supporting the business's financial goals. Team Leadership: Supervise and support frontline operations staff, retail teams, and supervisors. Provide coaching, training and guidance to ensure team alignment with operational KPIs and organisational standards. Data-Driven Improvement: Analyse visitor feedback, operational performance metrics and sales data to identify areas for process optimisation and service enhancement. Budget & Performance Management: Assist in setting and managing budgets for operational and commercial areas, monitor cost and contribute to forecasting and reporting on performance and growth opportunities. Cross-Department Coordination: Work closely with other departments such as Sales, Marketing, Events and HR to align operations with promotions, campaigns, events and staffing. Retail & Merchandise Oversight: Support day-to-day retail operations, including stock management, visual merchandising and sales initiatives. Compliance & Safety: Ensure all operations meet health & safety regulations, accessibility standards and are fully compliant with legal and organisational policies. Technology & Systems Management: Utilise ticketing, POS and operational systems to support accurate reporting, pricing and operational efficiency.

REQUIREMENTS

Degree in Business Management, Tourism, Operations Management, Hospitality or related field. 5-8 years of experience in a similar operational leadership role, ideally within attractions, visitor experiences or high-footfall hospitality venues. Strong commercial acumen with proven success in managing budgets and driving revenue growth. Experience managing frontline staff and delivering exceptional customer service in high-footfall environments. Confident with operational systems such as ticketing, retail POS, scheduling and visitor analytics. Excellent communication and leadership skills with a hands-on, proactive approach. Organised, results-oriented and comfortable working under pressure and to deadlines. Flexible and adaptable, willing to work occasional weekends, evenings or public holidays as required to remain close to operations and support the team on the floor.

WHAT MOCO OFFERS

Beneath our brand's surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow.



Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation.



Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong.



In addition, we provide the following benefits:



Competitive salary and benefits package. The chance to be part of a fun, global team dedicated to promoting modern art. A high-energy work environment that will keep you on your toes and inspire you to think

outside the box.

Access to exclusive events, exhibitions, cultural activities, so you can deepen your love

for art and culture.

IN YOU WE TRUST

Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? Did the job description speak to you?



If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you.

About us

From the bustling Museumplein of Amsterdam to the charming Gothic Quarter of Barcelona, and now, steps away from Marble Arch in the heart of London - Moco Museum is the global hub of art lovers and the art curious. This is the proud home to modern classics by the likes of Jean-Michel Basquiat, Andy Warhol, Yayoi Kusama, KAWS, Marina Abramovi?, Keith Haring, Kehinde Wiley and Tracey Emin, as well as new immersive wonders by contemporary stars.


Across all areas of the museum, at Moco we work together to connect millions of viewers to carefully curated collections that inspire us all to defy expectations, follow our hearts and dream harder. Every day, our vision evolves and our reach grows. We trust in art as the vehicle to transport our collective consciousness into a more free, enlightened state. We are bold, pink, disruptive and playful - we are Moco.