Job Description

The Operations Manager plays a central role in ensuring the smooth, efficient, and professional functioning of the company's day-to-day activities. This position supports both strategic and operational needs by overseeing office management, IT coordination, event logistics, process development, and cross-departmental support.


Acting as a key point of continuity across the organisation, the Operations Manager helps maintain high operational standards, drives improvements in efficiency, and enables teams to perform at their best.

What You'll Do

Team Leadership: Lead and support the Operations Team through coaching, training, and development. Conferences & Logistics: Coordinate employee attendance at domestic and international events, including scheduling, travel, accommodation, vendor liaison, and post-event reporting. IT Support: Oversee IT systems and infrastructure, manage hardware/software implementation, administer Office365 and KPI tools, and coordinate with external IT providers. Company Events: Support the planning and delivery of internal events to a high standard. Cross-Company Support: Provide guidance to employees and senior management, manage the company calendar, drive efficiency and productivity improvements across departments, and handle ad-hoc operational duties as needed. Office Management: Support the Operations Assistant in maintaining an positive office environment, including coordination with landlords, security, maintenance, and cleaning services. Process Management: Support and manage the Process & Workflow Lead to maintain accurate, accessible, and compliant company processes and procedures.

Who You Are

A natural leader, motivator, and mentor. Proven experience in operations management or a similar role. Good understanding of IT systems, hardware/software implementation. Excellent communication and stakeholder-management skills. Strong organisational, with the ability to manage multiple priorities. Problem-solving mindset with the ability to work proactively and independently. Previous experience in event management, or booking international travel.

Key Information

Salary:

50,000

Hours:

8.30am - 5pm, Monday - Friday

Reporting to:

Head of Recruitment and Retention

Location:

London/Moorgate office, 5 days a week

What's in it for you:

Enjoy

Bupa medical cashback

after passing probation and

Aviva private medical insurance

after one year, keeping you covered when it matters most. Start with

25 days of holiday

, plus an extra day for each year of service (up to 30 days!). From our

legendary Summer Ball

to festive Christmas celebrations, we love bringing everyone together. Enjoy

free breakfast and fresh fruit

to keep you energised. Get the chance to attend

amazing events in the Wembley box.

Take advantage of a

1.5-hour gym lunch

and join company clubs, including

running, football, board games, and chess

. Our

buddy program for new starters

ensures you feel at home from day one.

About EMJ

EMJ's purpose is to elevate the quality of healthcare globally, by supporting all healthcare professionals with free and easy access to medical journals and lifelong learning opportunities. We do this to create Gold Medal Winners, enabling healthcare professionals to become the best versions of themselves. Similarly we equip our employees with all the skills, tools and knowledge they need to be in the top 10% of what they do and create Gold Medal Winners in the company.



At EMJ, we believe we can train raw skills, but we can't change your values. EMJ's values are focused on:

Entire buy in: Everyone has

loyalty to our vision, values, culture, and the long-term goals of EMJ. We are committed to doing so in a

positive and

passionate way.*
Manage your own stuff: We all need to be

proactive and responsible for our own actions. This will lead to an

inspiring place to work that we are all

proudof. Going the extra mile: Always give your best performance, this will create a team that is

different to anything else, full of

hard working, gold medal winners.*