Job Description

Job Title: Operations Manager

Location: London

Job Type: Full-time (Monday to Friday)

Your Apartment is a leading and rapidly growing Serviced Apartment and Aparthotel operator. With a diverse portfolio of apartments, we pride ourselves on delivering unparalleled service and creating memorable stays for our guests.

Key Responsibilities

Operational Lead, you will ensure the smooth running of the building each day with a strong focus on guest satisfaction. Guest Experience, you will oversee the full guest journey from arrival to departure and ensure service standards are upheld at all times. Property Management, you will complete regular building checks, manage maintenance issues promptly, and ensure all areas are consistently presented to a high standard. Team Oversight, you will manage cleaning teams, maintenance contractors, and external service providers. First Point of Contact, you will handle on site issues in real time and always resolve them in a professional manner. Inventory Management, you will ensure apartments are fully stocked and operationally ready for guests. Compliance and Safety, you will uphold health and safety procedures including fire safety checks and any required building protocols. Reporting, you will monitor building performance, escalate issues, and keep senior management updated on operations and opportunities to improve.

What We Are Looking For

Previous experience in operations, or hospitality management, ideally within serviced apartments and/or hotels Confident in managing a site independently and able to handle a wide range of issues day to day. Strong organisational skills with excellent time management. Clear and confident communicator with a guest-first mindset. Comfortable using property management systems and standard digital tools such as Mews, Microsoft Office, or Google Workspace. Practical and proactive approach with the ability to fix issues or coordinate the right contractors quickly. Experience working with cleaning and maintenance teams. Full UK driving licence preferred.

Why Join Us

Be a core part of a growing, design led serviced apartment brand. Autonomy to run a building with direct support from senior management when needed. Fast paced and varied working environment with opportunities for progression. Competitive salary, performance bonuses, and additional perks.
Job Type: Full-time

Pay: 40,000.00-50,000.00 per year

Benefits:

Company pension
Education:

A-Level or equivalent (preferred)
Experience:

Operations management: 3 years (required)
Work Location: In person