Job Description

We Believe Media

About Us

We Believe Media is a creative agency dedicated to transforming consumer-centric brands. We keep things agile and impactful, creating stunning product content that doesn't just look good--it drives conversions. Our blend of creativity and strategy transforms products into must-haves, ensuring every piece of content works harder for our clients.

Operations & Commercial Manager

We Believe Media is ISO-certified across Quality (9001), Environmental (14001), Health & Safety (45001), and Information Security (27001) -- a testament to our commitment to best practice and continual improvement.

The Role

We're seeking a highly organised, commercially minded Operations & Commercial Manager to take ownership of the operational and financial performance of the business.

This is not a creative role -- it's about building and refining the systems that make creativity thrive efficiently, safely, and profitably.

You'll be responsible for the smooth day-to-day running of operations, commercial reporting, and financial oversight -- ensuring that every project delivered by WeBelieve Media is executed efficiently, on time, and within budget.

Key Responsibilities

Operational Management

Oversee and optimise production workflows, resource planning, and scheduling across multiple projects.

Implement and refine systems and processes to improve operational efficiency, delivery timelines, and cost control.

Manage compliance with ISO certifications and ensure all operational documentation remains up to date.

Lead on risk assessments and uphold Health & Safety best practice across all shoots and office operations.

Commercial & Financial Oversight

Monitor and manage company P&L, cash flow, and forecasting with the Managing Director.

Oversee client invoicing, supplier payments, and credit control with support from the finance administrator/bookkeeper.

Track project profitability and ensure revenue and margin targets are achieved.

Provide regular financial and operational performance reports to senior management.

Strategic Delivery

Identify and implement opportunities for cost savings and revenue optimisation.

Support tender and quote preparation with accurate costing and margin analysis.

Work closely with Project Managers and Producers to ensure project delivery aligns with commercial goals.

Contribute to business planning, resource forecasting, and continuous improvement initiatives.

About You

You're an operations-driven professional who thrives on structure, efficiency, and measurable results. You take pride in accuracy and reliability, with the confidence to challenge processes and drive improvement.

Essential Skills & Experience

5+ years in an operational or commercial management role (ideally within a creative, production, or project-based business).

Strong understanding of P&L management, budgeting, and forecasting.

Proven experience implementing operational systems and improving efficiency.

Solid grasp of Health & Safety, risk management, and compliance processes.

Highly proficient in Excel, project management tools, and financial reporting.

Exceptional organisational and communication skills.

Desirable

Experience working within ISO-certified environments.

Familiarity with production scheduling and resource management.

Understanding of SME business operations and scaling processes.

Job Type: Full-time

Pay: 40,000.00-55,000.00 per year

Work Location: In person