Job Description

Job Overview

Need Golf is a community-first, family-focused golf and leisure destination in Nantwich. We're passionate about providing a fun, welcoming, and inclusive experience for everyone and we're growing fast.

We're now seeking a

dynamic and hands-on Operations Manager

to lead our day-to-day operations and support the strategic development of the business. This is a diverse and rewarding role, perfect for someone who thrives on variety, loves problem-solving, and enjoys working as part of a passionate team.

The ideal candidate will bring strong leadership skills, a strategic mindset, and the ability to juggle multiple tasks while maintaining operational excellence and a great customer experience.

Key Duties & Responsibilities

Oversee and coordinate the daily running of the site, ensuring smooth and efficient operations across all areas. Be the first point of contact for staff queries, customer issues, and operational decisions. Maintain communication between departments and with the senior team. Ensure all activities align with company policies, industry regulations, and Need Golf's values.

Staff Management & Communication

Lead, mentor, and motivate a diverse team of staff, fostering a culture of continuous improvement. Deliver clear weekly and daily communications to the team (via WhatsApp, task lists, meetings). Lead or assist in staff onboarding, rotas, holidays, sign-offs, and training programmes. Help maintain team morale, cleanliness standards, and workplace culture.

Events, Projects & Customer Experience

Support the planning and delivery of events and promotions, working closely with directors. Take ownership of topical and seasonal project work across the business. Contribute to customer service improvement by identifying and addressing improvement points. Support in communicating mass emails, newsletters, and marketing campaigns.

Finance, KPI Monitoring & Reporting

Oversee and review cash-ups. Report operational KPIs and performance to directors on a regular basis. Take responsibility for ensuring

key performance indicators are actively tracked, understood, and met

, using these insights to drive improvements and guide decision-making. Oversee inventory management, supply chain logistics, and quality control processes. Input into pricing, voucher management, margins, and forecasting.

Facilities, Health & Safety

Maintain site cleanliness and functionality through regular checks and contractor coordination. Lead on risk assessments, compliance policies (fire, lone working, etc.), and food hygiene logs. Support stock management, servicing, and inventory across equipment, F&B, and merchandise. Oversee minor DIY/maintenance tasks and callouts.

Marketing & Community

Assist with social media, promotions, and community engagement efforts. Represent the brand with a welcoming, solution-focused approach in all public-facing situations.

Requirements

Proven experience in an operations management or similar role within hospitality, leisure, events, or retail. Strong leadership abilities with excellent interpersonal skills to manage teams effectively. Excellent organisational and communication skills (written and verbal). Proactive mindset with strong problem-solving abilities and attention to detail. Experience monitoring and acting on KPIs and performance data. Tech-savvy; comfortable using spreadsheets, booking systems, and performance tools Previous experience of over 5 years in leadership and operations management.
We welcome applications from candidates who are ready to take on this exciting challenge and want to be apart of an established strong team within our family run business.

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Employee discount On-site parking Store discount
Schedule:

Monday to Friday Overtime Weekend availability
Experience:

Hospitality or sport management: 1 year (preferred)
Work Location: In person

Application deadline: 28/07/2025
Reference ID: Operations Manager at Need Golf Centre
Expected start date: 11/08/2025