Job Description

Operations Manager - Northern Ireland
Salary - 45,000
Company Car with Charge Card or Fuel Card
Main Purpose of Role
Reporting to the Managing Director, the role holder will lead, support and guide their management team with the on-going operation and development of our services and our people. They will ensure that exceptional service levels, client satisfaction, continuous improvement and innovation are provided to our customers.
Our credo describes what matters most to us. We live our credo every day.
PEOPLE FIRST

• Be a role model for positive attitude and respect for our colleagues;
• Demonstrate leadership in best practice people management by ensuring that our policies and procedures are embedded within our client contracts;
• Ensure our leadership team effectively enact our recruitment, onboarding and induction processes to ensure that we attract and retain high calibre colleagues, and provide new colleagues with an excellent experience at the start of their employment;
• Manage our Pathway to Success programme to set objectives and develop our colleague's skills, knowledge and capabilities;
• Actively promote our Voice of the Colleague survey, interrogate results and roll out action plans as required;
• Lead and encourage a culture of reward and recognition, and proactively acknowledge the contributions of our colleagues;
• Lead a culture of health and well-being and encourage our colleagues to be open with their health and welfare concerns;
• Work closely with our HR Business Partner to manage employee relations and colleague welfare matters.

THE BASICS

• Be the single point of contact for our clients and reinforce our vision to 'always be their partner of choice';
• Ensure that our leadership team provide a first-class client and customer experience;
• Provide support across our client sites by advising on SLAs, KPIs, objectives and projects;
• Regularly review performance standards which deliver client and customer expectations;
• Interrogate management information systems which provide information to enable sound commercial judgement for decision making;
• Identify and manage challenges or risks that will impact service delivery and/or the contract;
• Ensure adherence to all legal requirements;
• Achieve EBIT, turnover and budget targets for the client contracts;
• Actively contribute towards the achievement of our strategic and operational targets and overall business aims.

ADAPTIVE & AGILE

• Drive a high-performance change culture across our business, lead from the front, anticipate the future and motivate the business to embrace change;
• Work closely with the wider leadership team to discuss actions, innovations and challenges;
• Support our business through change transformation for long-term sustainability, stimulate others to make change happen and actively sponsor new business critical changes;
• Understand the varying needs of the business, adapt to and manage different and conflicting views of change across our business at all levels;

IMAGINATION

• Lead innovation and development, and maintain market understanding and proposals for implementation of new ways of working;
• Develop external networks to enhance business opportunities
• Work in partnership with the Business Development Manager to support business development activity at tender preparation and contract mobilisation;
• Work collaboratively with our Technology and Innovation Director to foster a workplace culture of continuous improvement and consistently exceed our client and customer expectations.

SOCIAL VALUE

• Actively support and encourage a culture of social responsibility;
• Drive and lead a green agenda across our business;
• Actively promote and participate in events that support local charities

EARN TRUST

• Demonstrate and encourage trust, integrity and collaboration with all our colleagues and our clients;
• Build and maintain positive relationships with our clients to ensure the delivery of exceptional services and to safeguard our current and future business requirements;
• Build trust with every action and contact with our colleagues and clients.

Person Specification
Area
Essential Criteria
Desirable Criteria
Qualifications

• GCSE/ O'- Level Maths & English

• 3rd level qualification in a business discipline or equivalent.

Knowledge and Experience

• Demonstrable track record (at least 5 years) in a management role within the support services industry;
• Exceptional knowledge of multiple operational functions and principles, including finance, client/customer service and colleague engagement;
• Proven ability to plan and manage operational process for maximum efficiency and productivity;
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands;
• Strong working knowledge of industry regulations and legislative guidelines;
• A successful track record of operating at a strategic level, building strong client relationships and value-based management;
• Ability to remove barriers and drive innovation;
• Ability to use a creative approach to influence at all levels, leading the team to meet demanding targets and deadlines within a modern, fast-paced environment and creating a "can do" culture;
• Experience in leading and driving business growth.

• Management experience within the security services sector

Skills and Abilities

• Developing and sustaining effective working relationships;
• Communication and interpersonal;
• Persuasive, enthusiastic and tenacious;
• Attention to detail;
• Working under pressure and meeting deadlines;
• Strategic planning;
• Problem solving and decision making;
• Working as part of a team;
• Providing expert advice and knowledge;
• Analysing information;
• Evaluating information to support action.

About You
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.

Skills Required