Job Description

We are looking for the right people to join our ever-growing team to help deliver outstanding print and display support to a wide range of clients up and down the UK and internationally. We work within a creative and fast-paced environment, and our Operations Manager needs to be able to support our business by ensuring smooth workflows and efficiency is maintained from office to installation.

The Operations Manager is responsible for the implementation and oversight of systems, processes, and people across the Production Team, Warehouse, Rigging, and Installation departments. This role ensures that teams are supported, workflows are structured, and compliance standards are met to the highest level.

This is a systems-led position, accountable for accreditations, external audits, as well as the effective operation of company platforms, including our workflow system, Google Suites and more.

The Operations Manager's main role will be to provide structure, oversight, and accountability--ensuring teams operate efficiently within a clear, compliant, and well-managed framework.

Key Responsibilities

Provide line management and structured oversight across the Production Team, Warehouse, and Installation departments Ensure clear communication and coordination between teams, supported by effective systems and processes Oversee all health & safety documentation and ensure adherence to rigging regulations Oversee equipment rental planning and commitments Ensure effective use of Google Suite, and the new platform for communication, scheduling, and reporting Support recruitment, onboarding, and performance management across operational teams Maintain and improve systems and procedures to ensure efficient operations Prepare reports, performance insights, and internal documentation for the Managing Director Attend meetings and represent operational systems, workflows, and staff needs

Skills & Abilities

Strong people management and leadership capability Proven ability to implement and manage systems related to scheduling, logistics, and resources Knowledge of ISO standards and accreditation processes (ISO 9001, ISO 14001) Experience preparing for audits and embedding compliance into daily operations Excellent organisational and multitasking skills Clear communication and presentation abilities Ability to manage pressure and meet tight deadlines Strong IT proficiency, including experience with stock management or scheduling platforms Self-motivated, proactive, and resilient Experience of launching new systems and change management.

Personal Attributes

Systems-focused, structured, and detail-oriented Professional, approachable, and committed to fairness and transparency Flexible and adaptable within a fast-paced operational environment Willingness to undertake training and ongoing professional development
Salary is dependent on Experience

Job Type: Full-time

Pay: From 40,000.00 per year

Work Location: In person