Job Description

Job title: Operations Manager

Reports to: CEO

Location: Plymouth

Hours of Work: 35 hours per week + on call duties

Salary: 36,000 Per Annum

Other benefits: 33 days annual leave (including bank holidays), pension scheme & flexible working environment, reward and recognition programme.

About Hearts Together

Hearts Together is a Plymouth based charity providing support and accommodation for patients, carers and relatives and also healthcare professionals and trainees working in the local healthcare centres.

Hearts Together has big plans for the future and the role of Operations Manager is key to its success. Our day-to-day operations are extremely busy and we have a number of new projects which are due to come online which is very exciting. Ensuring that we provide a safe and welcoming environment for our guests and our team is hugely important and continuous improvement is at our heart. We are not just looking at what we do today but how we will do things in the future and how we can successfully scale our operation to meet our long-term ambitions.

Hearts Together is an organisation which encourages its team members to actively contribute their thoughts and ideas and to work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You will be able to work to your strengths and to share your successes and learning with the wider team who will in turn look to share their experiences and learning with you.

At the heart of all we do are our guests, first and foremost we exist to support them and in your new role you will have the opportunity to get to know our guests first-hand and to make a positive difference to their lives.

The Role

As our

Operations Manager

, you'll play a vital role in keeping Hearts Together running smoothly, ensuring we deliver exceptional service and support to every guest and beneficiary.

You'll take the lead in managing the day-to-day operations of the charity, overseeing our facilities, services, and team to ensure everything we do is safe, effective, and impactful.

You'll also be a key part of our leadership team -- driving continuous improvement, supporting fundraising and marketing activities, and providing executive support for the CEO.

This is a hands-on, on-site role, perfect for someone who thrives on variety, enjoys problem-solving, and takes pride in making things happen.

Key Responsibilities

Oversee the daily delivery of guest services, ensuring the highest standards of care and satisfaction. Lead and manage the operations team, providing training, mentoring, and performance support. Take responsibility for health and safety and facilities management across the organisation. Manage operational budgets and ensure effective use of resources. Implement and develop new guest and beneficiary services. Support marketing, social media, and fundraising activities. Collect, analyse, and report on data to measure impact and improve performance. Build strong relationships with guests, partners, funders, and stakeholders. Represent Hearts Together at community and networking events (occasional evenings/weekends). Supporting the CEO with executive admin support

About You

We're looking for someone who is:

A natural organiser and problem-solver, with strong leadership and communication skills. Experienced in operations, facilities, or service/business management (charity or hospitality background ideal). Have a strong knowledge of systems and office 365. Confident managing people, budgets, and systems. Comfortable working hands-on in a busy environment. Passionate about making a positive difference for others.

What We Offer

The chance to make a real impact every day in a charity that changes lives. A supportive, values-driven team environment. Opportunities for professional growth and development. A role where your ideas and energy are valued and encouraged.

How to Apply

If you're ready to bring your skills, heart, and leadership to an organisation that truly matters, we'd love to hear from you.

Please send your

CV and a short covering letter (no more than one page)

explaining why you're the perfect fit to: Angela Gatcum CEO - angela@heartstogether.org.uk

Job Types: Full-time, Permanent

Pay: 36,000.00 per year

Benefits:

Free parking On-site parking
Licence/Certification:

Driving Licence (required)
Work Location: In person