Job Description

Company Overview

KRS Group has been a trusted partner in the entertainment industry for over two decades. We specialise in providing rigging, stage design, production and broadcast service's that bring spectacular productions to life. Our commitment to safety, innovation, and excellence drives us to deliver outstanding results for our clients.

Summary

The Operations Manager is responsible for the implementation and oversight of systems, processes, and people across the Production Resource, Warehouse, Rigging, and Production departments. This role ensures that teams are supported, workflows are structured, and compliance standards are met to the highest level.

This is a systems-led position, accountable for ISO compliance, accreditations, and external audits, as well as the effective operation of company platforms including Xero, UTrac, Current RMS, Outlook, and a newly developed platform.

The Operations Manager does not perform technical or warehouse tasks. Instead, they provide structure, oversight, and accountability--ensuring teams operate efficiently within a clear, compliant, and well-managed framework.

Key Responsibilities

Provide line management and structured oversight across the Production Resource, Warehouse, and Production departments Ensure clear communication and coordination between teams, supported by effective systems and processes Lead and maintain ISO compliance frameworks, accreditation processes, and external audit preparation Oversee all health & safety documentation and ensure adherence to rigging regulations Manage crew scheduling, timesheets, and allocations via UTrac/Breathe Oversee equipment rental planning and commitments via Current RMS Ensure effective use of Outlook, MS Office, and the new platform for communication, scheduling, and reporting Support recruitment, onboarding, and performance management across operational teams Maintain and improve systems and procedures to ensure efficient operations Prepare reports, performance insights, and internal documentation for the Managing Director Attend meetings and represent operational systems, workflows, and staff needs

Skills & Abilities

Strong people management and leadership capability Proven ability to implement and manage systems related to scheduling, logistics, and resources Knowledge of ISO standards and accreditation processes (ISO 9001, ISO 14001) Experience preparing for audits and embedding compliance into daily operations Excellent organisational and multitasking skills Clear communication and presentation abilities Ability to manage pressure and meet tight deadlines Strong IT proficiency, including experience with stock management or scheduling platforms Self-motivated, proactive, and resilient Experience of launching new systems and change management.

Personal Attributes

Systems-focused, structured, and detail-oriented Professional, approachable, and committed to fairness and transparency Flexible and adaptable within a fast-paced operational environment Willingness to undertake training and ongoing professional development
Please note this is office based due to its managerial nature and is not suitable for flexi/homeworking.

Job Type: Full-time

Pay: 55,000.00-60,000.00 per year

Benefits:

Casual dress Company events Company pension Free flu jabs Free parking Health & wellbeing programme On-site parking Private dental insurance Private medical insurance
Education:

Bachelor's (preferred)
Experience:

Management : 10 years (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person