Job Description

Who we are in a nutshell.

At BES Group, we pride ourselves on being the leading end-to-end risk management solutions provider in the UK and Ireland. That means it's our job to help keep our customers' assets legally compliant, operational and, above all else, safe. We're able to achieve this with a team of only the very best, most talented people.



With safety our number one priority, it's no surprise that our Electrical division is all about electrical compliance. We're experts in this field, carrying out hundreds of essential Electrical Installation Condition Report (EICR's) and other critical inspections for our customers every single day. What's more, we are a leading specialist Electric Vehicle (EV) charging solutions provider, not only managing the end-to-end installation, but the ongoing routine safety examinations.

What will you be doing?

As an

Operations Manager

for ourHousing division at BES Group Electrical, you will play a central role in coordinating teams, supporting clients, and managing engineers' schedules to ensure the smooth delivery of electrical compliance services.



You will:


Guide and support the call-handling and booking team to ensure efficient scheduling of EICRs and associated repair works Work closely with engineers to maintain effective and productive schedules Foster a collaborative and inclusive culture across the operations team Oversee end-to-end scheduling and workflow for electrical compliance programmes Ensure appointments and remedial works are planned effectively, minimising disruption for residents Monitor progress against KPIs, SLAs, and escalate risks or resource issues when necessary Maintain accurate and timely updates across systems, trackers, and reporting platforms Support Contract Managers with client communication and queries Promote a customer-focused approach across the team Identify opportunities to improve scheduling, communication, and reporting processes

As part of our team, you will get:

A starting salary between 28,000 to 32,000 (depending on experience) Up to 10,000 annual revenue bonus, paid in monthly instalments Company Pension Scheme Annual salary review 20 days annual leave (increasing by 1 day with each year of service up to 25 days) plus 8 bank holidays An extra day's holiday to take on Christmas Eve each year Opportunity for flexible working Electric Vehicle salary sacrifice scheme Discounts and savings via our employee benefits portal Health and wellbeing support via our Employee Assistance Programme Company wide volunteering scheme Fundraising support for your chosen charity

To join our team, you will need:

Experience coordinating operational teams within a service-led, customer-focused environment Background in managing or supervising scheduling/customer contact teams Strong leadership and team-management skills Excellent communication skills, both phone and client-facing Strong organisational and multitasking abilities Skilled in conflict resolution and problem-solving Competent in analysing operational data and producing reports Leadership or project management training (desirable)

We want you to be you

Our focus on diversity, equality and inclusion is here to stay.



Our team is made up of some of the most skilled and talented people and that's what matters to us. At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.



What's more, we're a Real Living Wage employer across our complete business and we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.

Go for it!

Research suggests that some people tend to only apply for roles if they meet

all

requirements. If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we're looking for.



To apply for this role, simply click 'Apply'. We ask for some basic contact information and a CV or your LinkedIn profile, it's that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.

Please note

that due to the upcoming Christmas break, application updates and information regarding next steps are expected to be provided from January 2026 onwards.

BES Group, where our people and our customers come before everything else.