Job Description

About the Role

The Real Consultancy Company (TRCC) is an Awarding Organisation and is seeking an experienced and highly organised Operations Manager to provide high-quality executive and operational management support across the organisation and to our customers.

Reporting directly to the Managing Director this role is central to ensuring the effective delivery of services, regulatory compliance, customer satisfaction, and continuous improvement across TRCC's operations.

Key Responsibilities

The Operations Manager will be responsible for a wide-ranging operational portfolio, including:

Managing TRCC's centralised services function, ensuring high service standards and continuous improvement Developing, monitoring, and reporting on service performance metrics and improvement plans on Scheduling and resourcing quality assurance and the development of assessment tools Managing and tracking qualify assurance and regulatory requirements, and operational documentation Producing operational reports and analysis for senior management Drafting customer communications, managing feedback surveys, and supporting customer experience improvements Managing the TRCC website, portal, and social media platforms Overseeing certification claims for completed apprenticeship assessments Providing technical expertise and support for the TRCC Portal to internal users and customers Developing, maintaining, and delivering operational procedures and technical training Coordinating income and expenditure, including invoicing, supplier payments, and financial reporting Managing conflicts of interest registers and supporting governance processes Attending internal and external meetings, committees, and working groups as required
Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Work from home
Work Location: Remote