Job Description

JOB TITLE: OPERATIONS MANAGER

DEPARTMENT: RETAIL

LOCATION: ST STEPHENS, HULL
REPORTING TO: CENTRE MANAGER

TYPE OF CONTRACT: PERMANENT

PLACES, PEOPLE, PREFER

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.



We are a FTSE 100 business with a strong balance sheet and 13bn of assets under management. But with just 600 employees you're given the ability to make a big impact and elevate your career quickly.


Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow.



We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you've come to the right place!



In our recent engagement survey 93% of our employees stated they were proud to work for British Land!

THE ROLE

The objective of this role is to assist the Centre Management team in implementing British Land policies and procedures consistently across all assets, to seek efficiencies and improvement in procedures (thus releasing management time for added value services) and assisting with onboarding and training of Property Managers.

WHAT YOU'LL DO

Provide support and advice to the Centre Director and Operations Team on all operational matters, making recommendations where necessary to operational policies, guidelines and training requirements.


Liaise with central operations teams where changes to policies and procedures are required to be implemented across the British Land portfolio. Ensuring property team administration / documentation is up to date and correct. Ensure open communication and flow of information on operational issues. Be familiar with and progressively update the company operational Key Service Commitments where necessary. Provide operational support to the Management teams as required. Be familiar with and be actively involved in the review and update of British Land's Property Management Guidelines. Co-ordinate property team forums and agendas. Assist in service tenders as required. Maintain an overview of compliance systems (Meridian, KSCs, Service Charge timetable) and report regularly on compliance. Produce monthly KPI report Ad-hoc duties as specified by the Centre Director

ABOUT YOU

Customer focused attitude and a flexible working style. Excellent communication skills - highly articulate both orally and in written work Attention to detail Problem Solver presentation skills Strong leadership and motivational skills Energy & Environmental knowledge Operational Management -3rd Party/Supplier Management Health & Safety Computer literate - Microsoft software packages to intermediate level

OUR SHARED VALUES

our values are what we stand for at British Land, they're not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website.



Bring your whole self


Listen & Understand



Smarter together


Build for the future



Deliver at pace

A REWARDING PLACE TO BE

Our People - Just ask anyone why they love working here and they will tell you it's the people. They're highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here.

OUR RECRUITMENT PROCESS

If you enjoy bringing your whole self to work, share our values and are excited about our purpose we'd love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here.


Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.