Job Description

Own the operations. Support the team. Lead the customer journey. Scale the business.

We're an electrical, security and automated gate company in a strong growth phase.
We're currently around

1.2M turnover

and aiming for

3M+

, and we're looking for an Operations Manager who can develop with the business and build a reliable, streamlined delivery function.

This role is all about

supporting engineers, improving efficiency, and ensuring customers enjoy a smooth, professional experience from sale to completion.

The MD drives revenue.

You

keep operations running confidently and consistently.

What You'll Do

Engineer & Workflow Support

Ensure every job is fully prepared (materials, information, job packs) Keep scheduling clear, logical and well-managed Provide support, guidance and structure to the engineering team Set expectations, offer coaching, and ensure standards are maintained

Customer Experience & Communication

Be the central point of communication for customers once a job is sold Keep customers informed, reassured, and updated throughout the process Communicate clearly and confidently, building trust and professionalism Deliver a smooth and joined-up experience from sales ? delivery ? completion

Operational Leadership

Oversee job progress, timelines, quality and overall delivery performance Work closely with the Office Manager + admin team to streamline processes Improve workflow efficiency and consistency Help build an operational structure that supports growth from

1.2M to 3M+

Business Impact

Allow the MD to focus on sales by taking full ownership of operations Support the reputation of the business through reliable delivery Strengthen standards, communication and internal coordination

Who We're Looking For

Experience managing engineers or field teams Strong, positive communicator with customers Good organiser who likes structure, clarity and steady progress Supportive but confident in setting expectations and following through Calm, professional and able to manage multiple moving parts Growth mindset -- someone who wants to step up as the business scales Simpro experience is a bonus, not essential Above all:

excellent attitude, ownership, and a commitment to customer satisfaction

This role needs someone who is strong with people -- both engineers and customers -- and takes real pride in delivering a great service.

What You'll Have Behind You

1 Office Manager 2 administrative staff A capable engineering team An MD heavily focused on generating work The space and support to improve operations and shape the role

Why This Role Matters

Customer experience is central to the business.
Your job is to support the team, keep operations running efficiently, communicate clearly with customers, and help scale the business from

1.2M ? 3M+

with confidence and consistency.

If you're organised, people-focused, and ready to own the operational side of a growing company, this role is for you.

Job Types: Full-time, Permanent

Pay: 40,000.00-50,000.00 per year

Benefits:

Company events Company pension On-site parking
Application question(s):

How many engineers/field staff have you directly managed? Have you been responsible for preparing jobs before they go to site? Have you been the customer point of contact during job delivery? Have you managed scheduling/workflow for a field team? Have you used job management software before? (Simpro or similar)
Work Location: In person