Job Description

Job Summary:

We are seeking a highly organised and proactive Operations Manager to oversee all operational aspects of our business, with a strong focus on production and team coordination. This hands-on role is ideal for someone with a 'can-do' attitude who thrives in creating a collaborative, efficient, and solutions-focused work environment. Strong communication skills, computer literacy, especially with Google Sheets, WhatsApp Groups, and document creation, is absolutely essential.

As a newly created position, we're looking for someone who brings both experience and initiative - ready to lead by example, drive improvements, and set high standards across the board. You'll play a vital role in coordinating team briefings, and on-site activity, acting as the key link between management, production, and installation teams.

From day-to-day planning and troubleshooting live on-site issues, to health & safety, HR tasks, resource management, recruitment, and continuous process improvement, this role requires a balance of strategic thinking and practical leadership. It's part office-based, part production-focused, with a daily on-site presence and readiness to lead the first team briefing at 7:30 AM.

Key Responsibilities:

Oversee day-to-day production, ensuring timelines, quality, and safety standards are met while addressing any process deviations promptly. Conduct daily and weekly team briefings to establish priorities and production goals for factory and installation teams, managing last-minute updates (often the evening before), and ensuring accurate communication to all teams. Lead daily 7:30 AM site briefings with the installation team and 8:00 AM meetings with the factory team to establish priorities and goals. Conduct regular check-ins throughout the day with each team, including on-site and with the factory lead. Troubleshoot live on-site issues quickly and confidently, liaising with the team and customers where necessary to resolve challenges. Communicate clearly and professionally across all levels of the business, ensuring updates, expectations, and feedback are shared effectively. Collaborate with company directors to develop strategic production plans aligned with business objectives, identifying opportunities to improve efficiency and reduce costs. Lead and support teams with a focus on fostering a positive, collaborative working culture while addressing timekeeping, morale, and performance. Manage recruitment, onboarding, and training processes to ensure team alignment with company growth and objectives. Handle HR-related responsibilities, including timekeeping, performance monitoring, staff R&R implementation, and morale support. Monitor and optimise resource use, including machinery, materials, and supplier relations, to ensure cost-effectiveness and continuity of production. Maintain and enforce health and safety compliance, leading regular staff training and inductions to promote a safe working environment, including fire checks, toolbox talks, and regular staff training and inductions. Ensure machinery maintenance and calibration, troubleshooting faults, and sourcing new tools to optimise factory efficiency. Oversee vehicle management and maintenance. Champion continuous process improvements to streamline workflows, enhance productivity, and meet customer needs. Coordinate quality control protocols to maintain high standards throughout the production process. Build and nurture strong communication channels between office, factory, and installation teams to ensure smooth operations and shared objectives. Assist with garden building and pergola installations as needed, maintain a hands-on attitude with production tasks.

Overview of the Candidate:

Previous experience leading an operational team preferably in manufacturing or construction. Strong leadership, communication and motivational skills to engage and inspire the team. Strategic thinker with a hands-on, solutions-focused approach Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google (Sheets, Docs). Confidence and competency with technology, particularly document creation, and team coordination tools such as WhatsApp. Highly organised and multitasking capabilities. Extensive knowledge in planning, logistics, and operations. Strong communication, problem-solving, and decision-making abilities. In-depth understanding of production processes, quality control, and health and safety compliance. Experience in stock management, supplier coordination, and overseeing sub-contracted services is a plus. Background in roles such as Operations Manager, General Manager, Production Manager. First aid training preferred. Clean driver's license.

Schedule:

Full time, 45hrs / week Monday to Friday
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About us

We're a friendly, family-run business located in Sandbach, Cheshire, running for 40 years. Crafting and selling high quality, luxury garden buildings that impress our customers. With a range of approximately 25 products, all customisable, we cater for all. From a basic garden shed or a stunning cedar-clad outdoor room. Our showroom in Cheshire has 60 buildings on display. We happily serve customers within a 40-mile radius of our showroom, offering our products and services to help them create their perfect outdoor space.
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Job Types: Full-time, Permanent

Pay: From 45,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Experience:

Operations management: 4 years (preferred)
Language:

English (required)
Work Location: In person

Application deadline: 07/05/2025
Reference ID: OLY/202505/OPSMANAGER
Expected start date: 26/05/2025