Job Description

Operations Manager

Location: Sabrina Boat Office, SY1 1PN
Salary: 31,000 per annum + Annual Bonus
Full-time | 45 hours per week (37.5 hours in off-season)

About the Role

We're looking for a proactive, highly organised

Operations Manager

to join our team and take a key leadership role in running all aspects of our business. This is a varied and rewarding position offering excellent career progression, hands-on management experience, and the chance to develop a broad range of business and hospitality skills.

Reporting directly to the business owner, you'll oversee daily operations across our

office, front-of-house, and skipper teams

, ensuring everything runs smoothly year-round. You'll also work closely with department managers to maintain high standards, improve systems, and help grow the business.

If you're passionate about hospitality, thrive in a dynamic environment, and enjoy leading teams -- this could be the perfect next step in your career.

Key Responsibilities

Lead and manage day-to-day operations across all departments Hold weekly meetings with FOH, office, and skipper managers Ensure smooth delivery of all hospitality services and events Manage business finances, including invoices, cash handling, and reconciliations Create and manage staff rotas, ensuring optimal staffing levels and cost control Oversee staff recruitment, onboarding, and performance management Deliver or coordinate staff training and development initiatives Handle HR administration including job descriptions, contracts, pay, and discipline Manage product pricing, supplier relationships, and profit margins Oversee marketing efforts including social media, signage, and promotions Implement and maintain effective operational systems Monitor and manage inventory and stock control (wet/dry stock, glassware, linen, etc.) Process payroll accurately and on time Support event planning and execution Maintain EHO, first aid, and safety compliance Build and nurture business partnerships and supplier relationships

What We're Looking For

Proven experience in

hospitality management

or a similar leadership role Strong organisational, communication, and leadership skills Hands-on, adaptable, and comfortable working in a fast-paced environment Confident managing people, processes, and multiple priorities A positive, professional, and approachable personality Excellent attention to detail and a problem-solving mindset Trustworthy, motivated, and able to work independently A true

team player

with a passion for great service

Training & Support

We provide a structured training plan to ensure you gain a full understanding of our operations and the wider hospitality business. You'll receive all the support and resources you need before taking full ownership of the day-to-day running of the business.

Hours & Working Pattern

In-season (March-October):

45 hours per week, flexible schedule including evenings and weekends

Off-season (November-February):

37.5 hours per week, office-based Encouraged to take annual leave during the winter period (November-February)

What We Offer

Competitive salary of 31,000 per annum
Annual performance-based bonus
Comprehensive on-the-job training
Valuable leadership and business management experience
The opportunity to shape and improve how the business operates
A supportive, friendly, and ambitious working environment

Job Type: Full-time

Pay: 31,000.00 per year

Benefits:

Company pension Employee discount
Work Location: In person