Job Description

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post -- www.tollgroup.com
BusinessTo deal with all aspects of International and Domestic freight movements (Import, Export, Cross-trades by Sea, Air, Air and Sea and/or Land) To drive daily team calls and log details of queries on the Action Tracker Log and manage the action points. To identify trends within the Key Account team and actively develop solutions for maintaining positive momentum or correcting negative patterns. To continually review and streamline working processes to enable best practice with lowest resource/financial impact. Explore ways to look to improve efficiency and automation. To work in conjunction with the Client Relationship Manager in development of customer growth and identify any new opportunities within the Account. To be involved in implementation of new trade lanes to ensure correct processes are in place prior to movement of goods to maintain service credibility. To conduct face-to-face meetings with all staff for appraisal process and hold ongoing discussions with open issues. To assist on operations so a requirement to have hands-on working knowledge of multi-modal processes. To ensure all customer issues are resolved in a timely and professional manner. To perform any other duties not defined in the job description as reasonably requested / expected by the Company.

FinancialAccountability for delivering Department Financial performance through Service and Commercial activity. To work with the Operational Financial Controller and the Finance team to resolve issues in a timely manner. To ensure profitability of account is maximised and incorrect costs are challenged with the respective provider. To work with the Branch Manager and Vice President of Operations to ensure timely Month End formalities.

Customer ServiceTo be customer-facing and included within customer MBR To ensure all operational staff are consistently delivering exceptional customer experience, and go the extra mile, as required. To ensure a 'best in class Customer Service experience is delivered.

JOB SPECIFIC TASKSManage the day-to-day Freight Forwarding operations of the branch, including Compliance Health & Safety, Security, Operational Excellence, Cost Control, to cultivate Learning and Development of the team.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in United Kingdom and be prepared to undertake pre-employment checks including a criminal history check and medical.