Do you lead with care and approachability, creating a culture where people thrive?
Can you balance strategic insight with hands-on management to keep operations running smoothly?
Are you commercially aware and eager to drive improvements that enhance customer satisfaction and business performance?
If so, this could be the perfect opportunity for you.
About the Role
As an Operations Manager at our Wakefield site, you'll oversee customer contracts from stock receipt through to dispatch of retail, wholesale, and web orders. You'll lead your team to deliver exceptional service, ensure efficiency, and maintain strong customer relationships.
What You'll Do
> Lead, motivate, and develop your team to deliver great results.
> Manage customer contracts, ensuring KPIs and SLAs are met within budget.
> Build strong relationships with customers and act as their main point of contact.
> Monitor and manage labour resources effectively.
> Drive operational improvements, introducing new initiatives where needed.
> Champion health & safety, compliance, and best practice across the site.
> Play a key role in the site management team, collaborating with peers to deliver success.
What We're Looking For
> Proven experience in operations management within a multi-customer environment.
> Excellent communication skills (verbal and written).
> Strong numeracy, IT, and analytical skills.
> Knowledge of health & safety regulations and basic employment law.
> A proactive, solutions-focused approach with the ability to perform under pressure.
> Natural leadership skills--able to inspire, coach, and motivate teams.
> Flexible and adaptable to changing demands and shift patterns.
Nice to have: experience with warehousing systems and a creative approach to problem-solving.
About Torque
Torque is an award-winning, end-to-end supply chain specialist, providing exceptional solutions to fashion brands and retailers for over 30 years. We always go the extra mile to help our customers' businesses succeed, which is why some of them have been with us since the very start. We have a core set of values that sets us apart from the crowd, and are the guiding principles that define how we conduct ourselves.
At Torque, you'll be part of a business where people feel valued, supported, and motivated to deliver their best.
Why Join Us?
> Opportunity to make a real impact in a fast-paced, customer-focused environment.
> A supportive, people-first culture where you can grow and develop.
> Be part of a successful, established business with exciting future ambitions.
> Competitive package plus great benefits.
Ready to make an impact? Apply today--we'd love to hear from you, even if you don't tick every single box.
All applicants must be able to provide valid right to work documentation.
Job Types: Full-time, Permanent
Benefits:
Company events
Company pension
On-site parking
Ability to commute/relocate:
Wakefield WF2 7YY: reliably commute or plan to relocate before starting work (required)
Application question(s):
Do you require a visa sponsorship?
Experience:
JDA System: 1 year (preferred)
Operations management: 2 years (required)
Work authorisation:
United Kingdom (required)
Work Location: In person
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