Job Description

Key Responsibilities1. Leadership & Department Oversight

Lead, motivate, and manage teams across multiple departments, ensuring smooth interdepartmental communication and collaboration. Identify gaps or inefficiencies and

create new departments

or functions where required to support business growth. Set clear objectives, performance targets, and accountability measures for all teams. Mentor department heads and supervisors to build strong, capable leadership at all levels.

2. Warehouse & Logistics Management

Oversee the day-to-day running of the warehouse, including goods-in, storage, order picking, packing, and dispatch. Manage warehouse layout to optimise space and workflow. Implement and maintain robust health & safety policies. Ensure all warehouse equipment is properly maintained and staff are trained to a high standard.

3. Inventory Planning & Forecasting

Create and manage inventory plans to maintain optimal stock levels across all channels. Accurately forecast demand based on seasonal trends, promotions, and sales history. Reduce out-of-stock and overstock situations through effective planning. Liaise with suppliers and freight partners to ensure timely replenishment.

Utilise inventory management software (such as Linnworks) to maintain accurate stock control and streamline operations.

4. Business Operations

Take ownership of operational processes across the business, ensuring efficiency and continuous improvement. Oversee order fulfilment, ensuring accuracy and timely delivery to customers. Implement operational KPIs and use data-driven insights to improve performance. Work closely with finance on budgeting, cost control, and supplier negotiations.

5. Multi-Marketplace Management

Manage product listings, pricing, and promotional campaigns across

multiple online marketplaces

(e.g., Amazon, Wayfair, eBay, Shopify). Ensure stock and order data is accurate and synchronised across all platforms. Keep up-to-date with marketplace policies, algorithms, and seller performance metrics. Monitor sales performance per marketplace, identifying opportunities for growth. Collaborate with marketing to improve product visibility and conversion rates.

Qualifications & Experience

Proven track record as an Operations Manager, Warehouse Manager, or senior leadership role within an

e-commerce business

. Strong leadership experience in

managing multiple departments

and

creating new functions or departments when required

. Expertise in

inventory management, demand forecasting

, and supply chain processes.

Experience using inventory & warehouse management systems such as Linnworks is a strong advantage.

Strong knowledge of

multi-marketplace management

and e-commerce operations. Excellent problem-solving, organisational, and communication skills. Experience negotiating with suppliers, couriers, and logistics partners.

Key Competencies

Leadership Excellence

- able to inspire and manage diverse teams and establish new departments when needed.

Ownership Mindset

- approaches challenges as if running their own business.

Operational Excellence

- designs and improves processes for efficiency and accuracy.

Commercial Awareness

- understands the drivers of profitability in e-commerce.

Adaptability

- thrives in a fast-moving, ever-changing marketplace environment.
Job Types: Full-time, Permanent

Pay: 36,000.00-45,000.00 per year

Work Location: In person