Job Description

We're looking for a friendly, experienced

Operations Manager

to support the General Manager in leading the day-to-day running of Windermere Manor. If you're passionate about hospitality, thrive in a hands-on role, and love working with people, we'd love to hear from you. This is a full-time position, working 40 hours per week with a salary of 35,000 p.a. plus benefits.

What You'll Be Doing:

Overseeing daily operations across Front Office, Housekeeping, Food & Beverage, and Maintenance Supporting and motivating teams to deliver excellent service Managing bookings, room allocations, and guest feedback Assisting with budgeting, cost control, and planning Ensuring the hotel is safe, well-maintained, and running smoothly Working closely with the General Manager on improvements and performance goals
What We're Looking For:

Proven experience in hotel operations or a similar leadership role Strong organisational and communication skills A guest-first mindset and a proactive approach Knowledge of hotel systems (e.g. Opera, PMS) and Microsoft Office Calm under pressure, with excellent problem-solving skills Minimum of 5 years experience in hotels and hospitality Familiarity with the Lake District and local tourism is a bonus
About Windermere Manor:

A relaxed, family- and dog-friendly hotel with 35 unique rooms, a heated indoor pool, and beautiful gardens. We offer guests a peaceful base to explore the Lakes, with charming spaces like our conservatory for breakfast, the Chapel for Afternoon Tea, and a terrace overlooking Lake Windermere.

Job Reference: OPSWM

Job Types: Full-time, Permanent

Pay: 35,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount On-site parking Sick pay
Ability to commute/relocate:

Windermere LA23 1EX: reliably commute or plan to relocate before starting work (required)
Experience:

Hotel Operations: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person