Job Description

We are looking for a motivated and dedicated person to work with us alongside the Management team. You will need to demonstrate clear operational skills including strategic planning and team work. The role will cover the promotion and expansion of the service provision and the developement of new initiatives to address the changeing needs of General Practice and ensure CQC registration is up to date and requirements maintained. Develop protocols and procedures reviewing and updating as required.
Main duties of the job
The main duties will cover Strategic Planning, Operational delivery, team management providing line management and leadership to achieve contract obligations, work with other stakeholders we engage with such as the Primary Care Network, The Integrated Care Board, also external organisations such as the Local Medical Council and over see patient engagement and the Participation group.
The candidated will also work with the Business Manager to ensure involvement and appropriate procurement opportunities ensure contract changes remain in favour of the practice capability to deliver both financially and operationally.
About us
We are a busy local surgery based at two sites and the candidate must be available to work at both of them. We have 17,000 patients currently on our patient list. We have three partners along with a well established team of clinical and administrive staff. We are a training practice supporting regular trainee placements and have strong links to our local Primary Care Network, LMC and our PPG groups.
Details
Date posted
11 June 2025
Pay scheme
Other
Salary
35,000 to 40,000 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A2252-25-0003
Job locations
224 Wokingham Road
Reading
RG6 1JS
Parkside Family Practice
6 Headley Road
Woodley
Reading
RG5 4JA
Job description
Job responsibilities
Parkside Practice is a modern general practice of 17,000 patients being served from 2 sites in Woodley and Earley. We have 3 Partners along with a will established team of clinical and administrative staff. We area training practice supporting regular trainee placements. We have strong links to our Primary Care Network, LMC and our PPG groups.
We are looking for an Operations Manager with excellent interpersonal and leadership skills, who is team focused, compassionate and will foster excellent team working and share our values and ethos.
The successful candidate will be able to demonstrate clear leadership and operational management skills including strategic planning and team working. They must be proactive and well organised, possess a passion for delivering a high standard of patient care and be self-motivated and disciplined with the ability to take ownership of whatever circumstances may arise during the daily running of the Practice. They will work as part of a Practice Management team alongside a Business Manager and HR Manager.
Objectives/Main duties
Strategic Development
Promote the expansion of service provision and the development of new initiatives to address current and changing needs.
Actively seek development opportunities
Ensure that contractual key performance indicators are achieved.
Ensure all data requirements are met, and the effective performance management arrangements are in place.
Provide performance reports to the partnership and proactively manage mitigation plans.
Operational Delivery
Ensure that services are developed and in accordance with the national guidance such as produced by NICE, keeping abreast of quality assurance and changes in legislation requirements.
Ensure that services run efficiently and effectively and offer highest quality of appropriate care for patients consistent with available resources.
Ensure that services are promoted and marketed effectively.
Ensure CQC registration is up to date and requirements maintained.
Convene meetings prepare agendas and ensure distribution of minutes as necessary.
Develop protocols and procedures reviewing and updating as required.
Ensure services premises are properly maintained and cleaned and the adequate fire prevention and security systems are in place.
Team Management
Provide line management and leadership to achieve contract obligations.
Work with HR manager to oversee the management of all staff.
Communication and Engagement
Develop an effective communication strategy to include both internal and external stakeholders.
Adapt communication stars as appropriate ensuring that constructive positive and supportive relationships are maintained with all internal and external stakeholders ensure appropriate schedules of meetings and newsletters to communicate and consult with staff and patients and other stakeholders represent the practise and engage with:
The Primary Care Network
The Integrated Care Board
External organisations such as Local Medical Council
Oversee patient engagement and the participation group and patient leaflets website etc.
Patient Services
Oversee and develop an effective appointment system.
Oversee team timetables rotas and holiday cover to ensure adequate cover.
Develop and maintain effective patient feedback systems and share learning.
Develop and maintain an effective significant event reporting system and share learning.
Ensure that data security and Information Governance toolkit is completed annually, and its requirements adhered to.
NON GMS Services
Work with the Business Manager to:
Ensure involvement and appropriate procurement opportunities.
Complete necessary documentation for bid opportunities
Negotiate contract changes ensuring that they remain in favour of the practice capability to deliver both financially and operationally.
Oversee reporting requirements.
Ensure the practice population can access services appropriate to their needs through service development.
Job description
Job responsibilities
Parkside Practice is a modern general practice of 17,000 patients being served from 2 sites in Woodley and Earley. We have 3 Partners along with a will established team of clinical and administrative staff. We area training practice supporting regular trainee placements. We have strong links to our Primary Care Network, LMC and our PPG groups.
We are looking for an Operations Manager with excellent interpersonal and leadership skills, who is team focused, compassionate and will foster excellent team working and share our values and ethos.
The successful candidate will be able to demonstrate clear leadership and operational management skills including strategic planning and team working. They must be proactive and well organised, possess a passion for delivering a high standard of patient care and be self-motivated and disciplined with the ability to take ownership of whatever circumstances may arise during the daily running of the Practice. They will work as part of a Practice Management team alongside a Business Manager and HR Manager.
Objectives/Main duties
Strategic Development
Promote the expansion of service provision and the development of new initiatives to address current and changing needs.
Actively seek development opportunities
Ensure that contractual key performance indicators are achieved.
Ensure all data requirements are met, and the effective performance management arrangements are in place.
Provide performance reports to the partnership and proactively manage mitigation plans.
Operational Delivery
Ensure that services are developed and in accordance with the national guidance such as produced by NICE, keeping abreast of quality assurance and changes in legislation requirements.
Ensure that services run efficiently and effectively and offer highest quality of appropriate care for patients consistent with available resources.
Ensure that services are promoted and marketed effectively.
Ensure CQC registration is up to date and requirements maintained.
Convene meetings prepare agendas and ensure distribution of minutes as necessary.
Develop protocols and procedures reviewing and updating as required.
Ensure services premises are properly maintained and cleaned and the adequate fire prevention and security systems are in place.
Team Management
Provide line management and leadership to achieve contract obligations.
Work with HR manager to oversee the management of all staff.
Communication and Engagement
Develop an effective communication strategy to include both internal and external stakeholders.
Adapt communication stars as appropriate ensuring that constructive positive and supportive relationships are maintained with all internal and external stakeholders ensure appropriate schedules of meetings and newsletters to communicate and consult with staff and patients and other stakeholders represent the practise and engage with:
The Primary Care Network
The Integrated Care Board
External organisations such as Local Medical Council
Oversee patient engagement and the participation group and patient leaflets website etc.
Patient Services
Oversee and develop an effective appointment system.
Oversee team timetables rotas and holiday cover to ensure adequate cover.
Develop and maintain effective patient feedback systems and share learning.
Develop and maintain an effective significant event reporting system and share learning.
Ensure that data security and Information Governance toolkit is completed annually, and its requirements adhered to.
NON GMS Services
Work with the Business Manager to:
Ensure involvement and appropriate procurement opportunities.
Complete necessary documentation for bid opportunities
Negotiate contract changes ensuring that they remain in favour of the practice capability to deliver both financially and operationally.
Oversee reporting requirements.
Ensure the practice population can access services appropriate to their needs through service development.
Person Specification
Qualifications
Essential

• Educated to degree level of education, Business Management or financial qualification.
• Experience of Management and Leadership skills & the ability to work under pressure.
• Evidence of continuing professional development
• Problem solving skills
• Proven history of working on a variety of IT systems Including Microsoft Packages
• A Full Clean Driving License

• Experience of strategic business planning
• Experience of working in the NHS
• Experience of working in the General Practice and being a committed team player focused on patient care.

• Educated to degree level of education, Business Management or financial qualification.
• Experience of Management and Leadership skills & the ability to work under pressure.
• Evidence of continuing professional development
• Problem solving skills
• Proven history of working on a variety of IT systems Including Microsoft Packages
• A Full Clean Driving License

• Experience of strategic business planning
• Experience of working in the NHS
• Experience of working in the General Practice and being a committed team player focused on patient care.