Job Description

Make a Real Impact as a Thriving Neighbourhoods Operations Manager!

Are you a natural leader who's passionate about shaping safe, supportive, and vibrant communities?


Do you thrive in a role where every day brings new challenges, opportunities, and the chance to make a meaningful difference?


If so, this could be the next big step in your housing career.


As a

Thriving Neighbourhoods Operations Manager

, you'll take the lead in delivering outstanding tenancy and neighbourhood services across your designated areas. You'll be at the heart of our mission to build inclusive places where residents feel empowered, valued, and proud to call home.


This is a role with real influence managing and developing a talented team, driving service performance through data and insight, and working collaboratively across PCH and beyond to help shape the future of our communities.

What you'll be doing:

Lead, motivate, and develop

a team of housing professionals to deliver exceptional neighbourhood services.

Use performance data and resident feedback

to drive continuous improvement and deliver consistently high standards.

Work collaboratively

with the Head of Thriving Neighbourhoods,colleagues, partners, and resident groups to bring strategic plans to life.

Act as a key point of contact

for a wide range of internal and external stakeholders.

Champion safeguarding, compliance, and best practice

, ensuring our services are inclusive, responsive, and resident-focused.

We'd love to hear from you if you have:

-------------------------------------------

Significant experience in

housing or neighbourhood services management

. A proven ability to

lead, coach, and inspire teams

. Confidence using

data to inform decisions and solve problems

. A

collaborative mindset

and genuine passion for

resident engagement.*
Strong knowledge of

safeguarding, compliance, and regulatory requirements

.

About Plymouth Community Homes

We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.


With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Flexible working opportunities including flexi-time and hybrid working Excellent pension scheme with a high level of employer contributions Free, fully equipped onsite gym and changing facilities. The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option Free Employee Assistance programme, including free counselling Free annual flu vaccination Cycle to Work scheme The opportunity to work in a beautiful and vibrant part of the Southwest We support digital working with modern devices/smart phones It's fun to work here! Dress down Fridays, company quizzes, and lots of charity events throughout the year Our modern and spacious offices are right on a bus route, and just three miles from the city centre We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons

To Apply:

If you are interested in this fantastic opportunity, select

Apply

and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.


For an informal discussion about this role, please contact Benjamin.Bello@plymouthcommunityhomes.co.uk


This post is not suitable for job share.


Shortlisting date: 5th January 2026


Interview Date: 13th - 15th January 2026


We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.


Living and Working in Plymouth