Job Description

Change the way you think about energy.

Our energy, where we source it and how we use it, is evolving. Our mission is to empower homeowners, architects, and businesses with the knowledge and technology to harness their own sustainable energy and help safeguard the planet. We believe our built environment should be designed for optimal efficiency, health, and comfort.

Whether our customers need a single product or the ultimate Passivhaus, their system needs to be well thought out and designed correctly. We adopt a full-circle approach to provide better performing buildings from a carbon, cost, and comfort perspective to get you the right outcome. Our specialist products and services include renewables such as solar panels and heat pumps, and energy efficient upgrades such as triple-glazed windows and doors, mechanical ventilation with heat recovery (MVHR) systems, and insulation and airtightness products.

We are growing fast so this is a fantastic opportunity to grow with us!

We're looking for a Operations Manager for our York branch to manage a team of engineers. They will, alongside their team be responsible for organising the teams diaries, day to day people management, dealing with customers once they have had a quote agreed, ordering materials required by the branch and following all the processes to ensure that our customers receive a fantastic service.

What we can do for you:

25 days holiday plus bank holidays (3 days required for Christmas shutdown) Company sick pay Private Medical Insurance Family supportive policies, with enhanced maternity and paternity leave available. Generous pension scheme Life Assurance Sustainable options including cycle to work and eco car scheme We care about your wellbeing and offer support through health and wellbeing programmes Employee discounts Refer a friend scheme

What you can do for us:

You'll lead a friendly team installing air source and ground source heat pumps You'll organise the daily operations of the team You'll learn more about all the renewable products that we provide and support with their installation. You'll liase with sales to ensure all installation information is correct You'll ensure organisation and efficiency is maintained to a high standard You'll work with the site team to ensure site preparation is complete and manage all work in progress through to completion and commissioning You'll ensure that stock is managed effectively, thinking ahead with regards to ordering and deliveries. You'll communicate effectively with customer to explain how the products and systems work and maintain a high level of customer service. You'll ensure all information is collated correctly for commissioning paperwork You'll liase with finance to ensure they have the correct information required for invoicing You'll support the technical team with faults and call outs You'll manage your team Planning and delivering their personal development, with regular feedback and 1 to 1 meetings to ensure they can develop in line with their role and ambition to progress further. Handling annual leave requests and other absence, ensuring that there is the appropriate cover for the team

You'll need:

Operations management experience within a similar industry Line management experience with a large team of engineers Stock management experience Knowledge of construction, building fabric and renewable technologies. Exceptional organisational and time management skills Strong customer service experience Positive attitude and great problem solving skills Extensive experience with Microsoft 365 packages 5 GCSE's grades A-C Full UK driving licence

Good to have:

Experience within the installation of renewable energy industry, particularly air and ground source heat pumps and solar panels. Plumbing or Electrical background.
At 21 we are building a diverse and inclusive team, our staff are at the core of what we do and we nurture and encourage our staff to maximise their potential. Some people are less likely to apply to a role unless they meet all the job requirements, we don't just look at qualifications we also look for the right people with the desire to learn and work hard. We are proud to be an equal opportunity employer. Should you want to discuss any reasonable adjustments, or assistance required during the recruitment process, please contact us on recruitment@21degrees.com

Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave On-site parking Private medical insurance Referral programme
Application question(s):

How many years renewables or utilities experience do you have?
Experience:

Operations management: 1 year (required)
Work Location: In person