Job Description

Rangeford Villages

Rangeford Villages develops and operates integrated retirement communities for people aged over 60. We create exciting, innovative and contemporary villages for residents to live life to the full, with a wide range of leisure activities, services, support and care. We promote well-being whilst helping residents maintain an active and independent lifestyle.

Homewood Grove is set in leafy countryside 1.5 miles to the west of Chertsey. Our owners live among beautiful gardens with an outside terrace off the bar and bistro.

We have a new and exciting opportunity and are recruiting a key position to join the team. Reporting to the Village Manager, the

Operations Manager/Food & Beverage Manager

is responsibility for ensuring the smooth-running of the operations functions within the village, specifically Food and Beverage (Front of House), Events and the Village Services Team (Reception), whilst delivering friendly and efficient customer service and creating a welcoming atmosphere to residents and visitors.

Benefits

Competitive salary Company pension Access to the Rangeford Benefits Hub Health Care Cash Plan Life Cover Complimentary on-site parking Employee Assistance Programme including access to a virtual GP Discounted spa treatments Discounted food and beverage on and off duty

Duties and Responsibilities

A key focus of the role will be to develop the F&B front of house service from scratch, to include implementing an ethos of exemplary service delivery across the village, and a gold standard customer dining experience. The role holder will be responsible for the recruitment, management, training, development and motivation of their teams within these areas.

The successful candidate will be able to manage the challenges that come from opening a new site, and must be able lead from the front. They must be highly visible to colleagues, residents and visitors alike, whilst supporting the Village Manager, across the business, to ensure the success of the village, and to deputise in their absence.

General

Operational management of F&B and Village Services team. (Concierge & reception) Assisting in recruiting, training and development of team members within relevant departments under remit Assisting the Village Services Manager with staff rotas for Concierge and Reception to guarantee that all services are covered during their operational hours, or alternative solutions are put in place if this can't be achieved Manage the Restaurant team and work closely with the Head Chef External Marketing of Spa and food offering - especially social media to grow awareness in the local community Responsibility for maintenance and development of high service standards throughout all the relevant departments Working with relevant department to manage, organise and develop the events schedule for residents for both in-house and external events Responding to residents' enquiries and requests, and liaising with relevant departments to follow-up requests and queries With input and support from Village Manager, managing budgets, working within budgets for own departments, and provide budget reports/KPI as required Assisting the Village Manager in achieving the goals set in the budget providing Acting as Duty Manager in absence of Village Manager, to include dealing with any urgent issues or emergencies by following procedures

Qualifications

HND/Bachelor's degree level education in relevant subject or equivalent professional level experience Educated to A Levels standard Leadership/management training Clean Driving licence

Experience

Must have at least 2 years previous experience at a minimum level of Assistant Manager/ Food & Beverage Management/Duty Manager in a busy customer-facing environment ideally in Hotel, hospitality or a similar retirement community. At least 2 years operating within a Food & Beverage environment.

Person Specification

To be successful in this role you will need to balance a number of characteristics to ensure you maintain excellent customer service but do not lose business focus. You will need to be friendly, sociable, welcoming and be calm, patient and polite, but also professional, organised and driven to succeed.

An understanding of potential issues and challenges of working with an older demographic is essential.

Working hours will be 37.5hr per week, to be worked over 5 days (including weekends) along with an participating in an on-call rota for out of hours emergency response.

Due to the nature of the environment the successful will be required to undertake a DBS check - paid for by us.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills or duties

Rangeford Villages is committed to promoting equal opportunities, diversity, and inclusion in our workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our employees, clients, and the communities we serve. We welcome applications from all qualified individuals regardless of race, colour, national origin, ethnicity, ancestry, age, sex, gender, gender identity, sexual orientation, religion, marital status, disability, or any other protected status. We embrace diversity and inclusion as a source of strength and innovation.

Job Types: Full-time, Permanent

Pay: Up to 40,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme
Ability to commute/relocate:

Chertsey KT16 0EJ: reliably commute or plan to relocate before starting work (required)
Experience:

Restaurant management: 3 years (required)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person